DocuSign Email Scam Steals Login Credentials and Targets Email Accounts

The DocuSign email scam is an ongoing phishing campaign that impersonates the popular electronic signature service to steal personal data and malware-infected credentials. The emails claim that a document is waiting for the recipient’s signature, using real DocuSign branding and formatting to appear legitimate. When clicked, the link opens a fake DocuSign portal that prompts users to sign in using their email credentials, which are then sent directly to attackers.

Unlike older DocuSign phishing attempts that targeted business professionals specifically, this new version has broadened its reach to random email users worldwide. The messages are crafted to look identical to genuine DocuSign notifications, even including the “Powered by DocuSign” footer, the user’s own email address, and subtle formatting quirks such as bold document prompts or review buttons. Once opened, the embedded button redirects to a fake login page designed to steal access to Gmail, Outlook, Yahoo, or corporate email accounts.

One example message reads “Your document is ready for review and signature – please complete it electronically through DocuSign to finalize the process.” The included button leads to https://email3.chromita.top/_ellysium_driod/zone/3e4a4d876c2e9acac82e20d613b3bf8e/login.php, a phishing site disguised as an email provider’s sign-in form. According to WHOIS Lookup records, the domain chromita.top was registered in May 2025 through NameSilo LLC and shows ties to a registrant in Arizona, United States. The site uses Cloudflare name servers but is not connected to the official DocuSign service.

These scams are designed to compromise email access, enabling attackers to intercept financial data, reset passwords, or distribute further phishing and malware campaigns. Once they gain control of a mailbox, they can use it to target coworkers, clients, or friends with convincing follow-up messages that appear legitimate.

This guide explains what the DocuSign email scam is, how it works, what fake messages look like, and what to do if you clicked one. It also includes removal steps using trusted anti-malware software like Malwarebytes to secure your device and prevent further compromise.

Table of Contents

• What Are DocuSign Email Scams
• How DocuSign Email Scams Work
• Examples of DocuSign Email Scams
• How to Identify Fake DocuSign Emails
• What to Do If You Fell for a DocuSign Email Scam
• Remove Malware with Malwarebytes (Recommended)
• Key Takeaways

What Are DocuSign Email Scams

DocuSign email scams are fraudulent messages that pretend to come from the electronic signature service DocuSign. They are designed to trick recipients into revealing personal details, login credentials, or to install harmful software on their device. These scams take advantage of DocuSign’s reputation for security and convenience, making them especially effective against professionals and everyday users alike.

The messages usually claim that a document is waiting for review or signature. They use realistic branding, colors, and footers copied from genuine DocuSign communications. The goal is to convince the recipient that the message is authentic and time sensitive, encouraging them to click the provided button labeled “View Document” or “Sign Now.”

Instead of leading to a legitimate DocuSign file, these links redirect to fake login pages that mimic email providers or cloud services. Once a person enters their credentials, the attackers capture that information and can immediately use it to access the victim’s real accounts. Some campaigns also attach files or run hidden scripts that install spyware or other malicious programs when opened.

The domains used for these scams are usually new and short lived. One recent example, chromita.top, hosted a phishing site that asked users to log in to their email accounts. Records show that the domain was registered in May 2025 through a U.S.-based registrar and used Cloudflare name servers to disguise its location. Domains like this are commonly cycled out and replaced within days to avoid detection and remain active.

Because the fake messages look nearly identical to real DocuSign notifications, they can fool even cautious users. Anyone receiving an unexpected signing request should avoid clicking embedded links and instead access DocuSign directly through its official website to verify the document.

How DocuSign Email Scams Work

DocuSign email scams work by exploiting trust in legitimate business communication and creating a sense of urgency. Attackers design these messages to look identical to authentic notifications, convincing the recipient that action is required to sign or review an important document. Once the victim clicks the embedded button or link, they are redirected to a fraudulent login page or prompted to open a malicious attachment.

Most of these scams use phishing tactics to collect credentials. The fake login pages are hosted on domains that appear technical or corporate, often containing words like “secure,” “email,” or “verify” in the URL. The layout typically matches an email provider’s sign-in screen, tricking the user into entering their real credentials. Once submitted, the information is sent to the attacker’s server, granting them full access to the victim’s mailbox or associated accounts.

Some versions of this scam also deploy malware rather than phishing for passwords. Attackers may embed scripts in the email or use disguised attachments that silently install spyware or trojans when opened. These infections allow remote access to files, stored credentials, or authentication tokens that can later be used for additional attacks or identity theft.

After obtaining access, scammers often log in to the compromised mailbox and use it to send more fraudulent messages to contacts, increasing the appearance of legitimacy. In corporate environments, this can lead to significant data breaches, wire fraud, or exposure of sensitive business information. Because these attacks rely on psychological triggers such as urgency and trust, even experienced users can fall for them if they are distracted or rushed.

The success of DocuSign email scams lies in their familiarity. The average user is accustomed to signing digital documents through email links, making it easy for attackers to blend in with real workflow messages. Recognizing these tactics and verifying all document requests through official channels remains the best protection.

Examples of DocuSign Email Scams

DocuSign email scams appear in many forms, but they all share one goal: to steal credentials or infect devices. Most versions mimic legitimate DocuSign notifications almost perfectly, using the company’s logo, color scheme, and wording to appear authentic. The difference lies in the sender address and the link destination, which point to fraudulent websites instead of DocuSign’s secure servers.

One common example reads:

Your document is ready for review and signature - please complete it electronically through DocuSign to finalize the process.

DocuSign
E-signature sent you a document to review and sign

VIEW DOCUMENT

This document is ready for you to review, sign, and complete. Click the button above to review and electronically sign. No hard copy is required when DocuSign is utilized.

Thank you.
Powered by DocuSign 2025

This email appears professional and includes familiar phrasing like “Powered by DocuSign.” However, the link in the “View Document” button leads to a malicious address such as https://email3.chromita.top/_ellysium_driod/zone/3e4a4d876c2e9acac82e20d613b3bf8e/login.php. Instead of opening a signing page, it redirects users to a fake login portal that imitates Gmail, Outlook, or another popular email provider. Any credentials entered there are immediately sent to the attacker’s remote server.

According to WHOIS Lookup records, the domain chromita.top was registered in May 2025 through NameSilo LLC. The registrant information is masked for privacy, but the domain uses Cloudflare name servers and was last updated in late October 2025—suggesting active use for ongoing phishing campaigns. These short-lived domains are frequently replaced with new ones as soon as they are reported or blocked by email filters.

Other examples may reference different document types, such as contracts, invoices, or legal agreements, but the message structure remains nearly identical. The goal is always to get the recipient to click a link and provide their credentials or unknowingly install malicious software.

How to Identify Fake DocuSign Emails

Fake DocuSign emails are designed to look professional, but there are several signs that can help you tell them apart from legitimate notifications. By checking these details carefully, you can avoid phishing attempts and prevent malware infections.

1. Inspect the sender’s address. Real DocuSign messages come from verified @docusign.com domains. Any message sent from an unfamiliar domain such as .top, .xyz, or .info is not legitimate, even if it displays the DocuSign name.
2. Look for slight spelling or formatting errors. Many fraudulent messages contain subtle grammar mistakes or unusual capitalization. Scammers often copy text from real DocuSign emails but alter words or symbols to bypass spam filters.
3. Hover over links before clicking them. Place your cursor over any button or link to preview the destination. If it does not point to the official DocuSign website, do not click. Fake versions often include strange domain names or random character strings.
4. Be cautious of unexpected requests. Real DocuSign invitations come from people you know or from business transactions you initiated. If you receive a signing request out of nowhere, it is most likely a scam.
5. Do not open unknown attachments. DocuSign rarely sends files directly through email. Attachments labeled as “document” or “agreement” may contain malicious scripts or executables that can install malware on your device.
6. Verify directly through the official site. If you are unsure, visit docusign.com manually through your browser and check your account for pending documents. Never log in through email links.

By following these steps, you can recognize fake DocuSign messages before interacting with them and keep your accounts and data secure.

What to Do If You Fell for a DocuSign Email Scam

If you clicked a link in a fake DocuSign email or entered your credentials on a phishing page, act quickly to limit damage. Follow these steps right away to secure your accounts and remove any potential threats.

1. Disconnect and stop using the affected device. If you think malware was installed, disconnect the device from the internet to limit further communication with attacker servers.
2. Change your email password from a safe device. Use a different, known-clean device to log in to your email provider and change the password. If you use the same password anywhere else, change those passwords too.
3. Enable two factor authentication. Turn on two factor authentication for your email and other important accounts. Use an authenticator app where possible instead of SMS for better security.
4. Check account recovery options and forwarding rules. Review recovery email addresses, phone numbers, and automatic forwarding rules. Remove any unfamiliar recovery contacts or forwarding addresses that an attacker could use to regain access.
5. Scan the affected device for malware. Run a full system scan with trusted anti-malware software to find and remove threats. If you need a recommendation, use a reputable tool and follow its removal instructions. If the scanner finds active infections, follow its guidance and consider a full system restore if necessary.
6. Review recent activity and secure linked accounts. Check your email account activity for unauthorized logins, sent messages, or password reset attempts. If your email is linked to financial services, government sites, or business accounts, secure those services and notify their support teams.
7. Inform contacts about possible phishing emails. If attackers used your account to send phishing messages, warn your contacts so they do not click malicious links. A short notice explaining that your email was compromised is usually enough.
8. Report the phishing email. Mark the message as phishing in your email client and report it to your email provider. You can also forward the original message to anti-phishing organizations if you wish to help block the campaign.
9. Consider professional help for serious compromises. If the attacker accessed corporate systems, bank accounts, or sensitive business data, contact your IT or security team and consider hiring a professional incident response provider.

Taking these steps immediately will reduce the risk of further theft or misuse of your accounts. If you are unsure whether malware was installed, assume the device is compromised until a full scan and cleanup are completed.

Remove Malware with Malwarebytes (Recommended)

The fastest way to remove any malware that might have been installed through a fake DocuSign email is by using a reliable anti-malware program. Even if you did not download anything, phishing links can sometimes trigger background scripts that install spyware or password-stealing tools without your knowledge. We recommend using Malwarebytes to perform a full scan and cleanup of your system.

Follow the steps below to use Malwarebytes and remove possible threats.

1. Download the Malwarebytes setup file. The installer will usually appear in your Downloads folder as MBSetup.exe. Open it to start installation.

2. Follow the prompts to install Malwarebytes on your device.

3. Choose whether you are installing for personal or business use, then click Next.

4. You may be asked to add Malwarebytes Browser Guard, which blocks scams and phishing attempts in real time. This step is optional.

5. After installation, open Malwarebytes and click Get Started.

6. If you are using the free version, you will start with a 14-day Premium trial that automatically reverts to the free edition after expiration. Both allow scanning and removal of detected threats.

7. From the dashboard, click Scan. Malwarebytes will check your memory, startup programs, registry entries, and file system for potential threats.

8. Wait for the scan to complete. The duration depends on your system speed and data volume.

9. If Malwarebytes detects any threats, click Quarantine to remove them. The program may ask you to restart your device to complete the process.

10. After rebooting, Malwarebytes may perform additional system checks to confirm that your device is clean.

Once the scan is complete, your device should be free of any malware related to the fake DocuSign email. For continued protection, consider keeping Malwarebytes Premium active. It helps block scams, phishing attempts, and ransomware before they can harm your system.

Key Takeaways

The DocuSign email scam uses realistic messages to steal email credentials and spread phishing or malware attacks. The emails often include fake signing requests, professional formatting, and counterfeit links that redirect users to malicious websites. Even careful users can be tricked if they do not double-check the sender or the link destination.

If you receive a suspicious DocuSign message, do not click any links or open attachments. Instead, visit the official DocuSign website directly and check your account from there. If you already entered your credentials or opened a fake page, change your passwords immediately, enable two-factor authentication, and scan your device for malware.

Using trusted security tools, keeping software updated, and verifying all unexpected digital document requests are the best ways to avoid falling victim to scams like this.