How to fix “HDCP unauthorised. Content disabled.” (Roku)

Sean Doyle

Sean is an engineer from Los Angeles, California. His primary focuses include internet security and web spam. Google+

46 Responses

  1. Anonymous says:

    I am good now. It took 5 tries but I unplugged the cable from the use piet on the stick and waited 30 seconds then plugged it back up and it worked. Wahooooooooo we are in business.

  2. Anonymous says:

    I just bought the RoKu stick. I am getting the same issue on both my tv’s. I can’t change out the cable because it plugs into the tv. I just bought the ROKU 1 the other day and had to take that one back because it had a hardware issue. I don’t seem to be having luck with these ROKU’s. Is there another way to fix this error with the stick? I really don’t want to take it back again. You know they say 3rd time is a charm. LoL

  3. Anonymous says:

    Eureka!!!! Youre my hero

  4. YKK says:

    Thank you very much it really works

  5. Anonymous says:

    thank you

  6. Anonymous says:

    Thanks so mch x

  7. Anonymous says:

    Thank you so much!

  8. Jeanie says:

    I’ve been battling this for a good while. Eventually I remembered to check on line to see if it could be fixed. YOU ARE AWESOME!!!! GOD BLESS YOU!!!

  9. A House says:

    So easy. Perfect.
    Thanks :-)

  10. Joel says:

    I just ran into this problem trying to play video from Amazon on my Roku 3. I unplugged the Roku, and plugged it back in. That solved the problem.

  11. Lynn says:

    Thanks so much. Unplugged HDMI cable and power cord. Waited 10 seconds plugged back in and fixed it right up.

  12. anonymous says:

    Just settled on the couch for a movie and got the error. Unplugging roku 2 power and hdmi cable did not work. Then turned off tv unplugged everything. After turning on tv and reconnecting roku, all works. Thank you

  13. Anonymous says:

    Definitely worked. Even though my Roku was a SD Roku. I just took it out of the slot and reinserted it. Thanks so much!

  14. Anonymous says:

    Thanks you guys

  15. Anonymous says:

    I’ve had this happen a few times in the past and recycling has always worked. However, after upgrading firmware to 7.0 build 9044, the HDCP error won’t go away. I’ve tried unplugging/ replugging, powering off then on. Nothing has worked. Roku said they’d send me a new box. I don’t know how a firmware upgrade could have caused this, but everything was working great before this.

  16. Jason Talbott says:

    Have you tried turning it off and then on again?

  17. Katie says:

    WOW! And here I thought it was my internet service. Thank you for the simple (I could understand it) fix

  18. dh says:

    Thank you, it worked!!!

  19. Brian says:

    Thank you! This just happened to me on Roku/Amazon Prime.

  20. Ann says:

    Thank you so much! This happened with Amazon (& as a result I played on my laptop plugged in via hdmi to tv), but just happened with Roku and Jessica Jones so had to find a permanent solution! You gave it to me. Unplugged the roku power 10 seconds and voila! perfect again.

  21. Anonymous says:

    A quick search revealed your solution. Disconnected power, then retried. That was all I needed to do. We’re back in business, and the kid is happy. Thank you.

  22. Anonymous says:

    Worked, thanks!

  23. jam says:

    It worked, thanks!

  24. Anonymous says:

    Thanks, this was very helpful!

  25. Eileen says:

    Sean, thank you. Have owned the roku 2 for 4yrs. & never seen this message on my tv before this morning. Your quick fix instructions worked great.

  26. johanna says:

    thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!

  27. Anonymous says:

    Mahalo a nui loa!!

  28. Mary says:

    Unplugged, waited 30 secs, plugged in, Voila! This seems to be an easy solution for a lot of electronics, dvr, wi-fi, phone, computer. Turn if off, wait a few, turn it back on. This reset seems to solve a lot of basic problems.

  29. Anonymous says:


  30. Alton Chaney says:

    Homes! you astound me. Unplugged everything and changed cable. Put back together and a miracle occurred. Moving pictures on a screen. What next? Telephones in every house. That will be the day.


  31. Anonymous says:

    Thank you very much! My HDMI cord was new. A total unplug, wait, and reconnect worked. I appreciate your excellent help.

  32. Anonymous says:

    Thanks for this quick tip! Saved me lot of trouble

  33. RR says:

    Thanks — this blog post saved me a lot of time and frustration. Rock on!

  34. Anonymous says:

    All I did was switch the hdmi side of the cable and everything went smooth but it wasn’t broke so that’s weird

  35. Anonymous says:

    thank you so much this helped BACK TO SUPERNATURAL

  36. Anonymous says:


  37. Anonymous says:

    Thank you!!
    I unplugged cable and power;
    Waited 1 minute; plugged it;
    Problem solved!!
    Again, thank you!!!

  38. Anonymous says:

    Thank you so much!!!

  39. zara says:

    hey..thanks a lot.. My hdmi cable was just a little loose.. Its fixed now.

  40. Carl says:

    Unplugging the Roku has fixed the probem for me, but the problem occurred again the next time I tried to stream a movie from Amazon. I have only used my Roku twice and had problems both times and restarting fixed it both times. I would hope that Roku Engineers can solve this problem if they care enough. Users should not have to unplug and restart the Roku if their technology is ready for prime time.

  41. Anonymous says:

    It fixed Ti!!

  42. Anonymous says:

    I had the same problem with two different HDMI cords that worked fine with other devices. Restarting my Roku several times did the trick. Thank you so much!

  43. Anonymous says:

    Thanks you!

  44. RokuUser1 says:

    Great advise. We just need to restart in order to get it running! Thanks!

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