How to fix “HDCP unauthorised. Content disabled.” (Roku)

Sean Davis

Sean is an engineer from Los Angeles, California. His primary focuses include internet security and web spam. Google+

70 Responses

  1. Bunny Lloyd says:

    Problem fixed. HDMI cable had come loose on the back of the TV. I was binge watching a show on HULU and my screen showed this error on HULU, Nexflix and TWC TV. I had audio but this screen. I unplugged the TV, HULU – unplugged all connecting cables and re-plugged, unplugged the TWC cable box, router and re-plugged. The final step was when I read this article that said check the HDMI cable on the HULU.

    Did anyone else notice this error had “unauthorised” not the correct “unauthorized” in the message?

  2. Amanda says:

    My roku did this, I used bing, here i am. While I was using Bing I also reset the roku with the reset button. It worked! Anytime you plug your roku remote in to a new TV make sure to press the reset button. 🙂

  3. Alan says:

    I have a Roku stick that does this. Here is my solution. plug the usb power cord into the usb port on the tv not the wall socket. Roku power cycles every time you turn on tv. Also if you change feeds and it does this then simply turn off tv and restart without having to unplug stuff.

  4. Dana says:

    Went to settings and restarted Roku the problem was fixed

  5. Charles Fox says:

    When I Originally installed ROKU 3 everything worked fine. Didn’t use for awhile. Now I get the blue screen and sound. Contacted ROKU support did everything they suggested bought new cables powered on off connected disconnected.Help

  6. PJ says:

    I get same error message. I tried other HDMI cords in all HDMI ports. Same error continues. All cords work on other TVs. Roku works fine on other TVs. I’m told my HDMI ports are bad on my TV.

    • JM says:

      Before you get a new tv or have that one repaired, if you can, try another device. It’s only one of my roku’s that doesn’t work on my living room tv. My other roku works on it. All my roku’s work on all other tv’s .

  7. JM says:

    Riddle me this! I have one roku 3 that won’t work (Blue Screen as described above) on my living room tv. I changed the hdmi cable and the ports. No good. I took this roku to a different tv (bedroom) and it works fine. I then took the bedroom roku 3 back to the problem tv in living room and it works fine there. So I switched them and the problem is solved. Not so easy for me. I want to know. I took that roku (originally from living room, back to the living room and it won’t work there. I don’t get it. It seems this roku does not get along with my living room tv only. The other roku does. Let’s see someone crack this one.

  8. Adrian R says:

    Mine happens if the TV is turned off or source is changed then changed back. It fixes when I power cycle the Roku stick, but if the before conditions are repeated, same error and same fix. Kinda annoying.

  9. Anonymous says:

    Thanks man!

  10. Anonymous says:

    Awesome feedback! Thank you so much for your insight😊 I now have a happy husband!

  11. Anonymous says:

    Simple answer and easy fix that worked. Thanks.

  12. Anonymous says:

    Thank you. This solution worked for me.

  13. Anonymous says:

    Thanks! Glad it was such an easy fix!

  14. Anonymous says:

    Worked like a charm

  15. Anonymous says:

    Hey, Thanks for your great advice Sean. It was such an easy fix, too. I thought the problem was because I downgraded my cable service. Comcast sent me to Roku. Their rep said I needed windows for them to fix problem–I use a chromebook and thought I was out of luck. So, you are my hero today.
    Barbara

  16. Mo says:

    It worked! Thank you so much!

    • Bill Whitt says:

      Thanks for your suggestion. All I had to do to fix my reception was reattach my HDMI cable. Apparently when I turned the TV slightly I caused the HDMI cable to lose it’s connection. Simply reconnecting both ends of the cable fixed it.

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