How to fix “HDCP unauthorised. Content disabled.” (Roku)

Sean Doyle

Sean Doyle is an engineer from Los Angeles, California. Sean's primary focuses include Internet Security, Web Spam, and Online Marketing.

106 Responses

  1. Anonymous says:

    Thank you this worked.

  2. Peggy Struwe says:

    This was the first time I have had this error. I did a search and came up with this site. I unplugged the hdmi, roku, opened the remote and reset battery, put it all back together and it worked.
    Thank you to everyone for the info.

  3. Robert Megee says:

    Mine turned out to be the tv. I remembered that back in my cable days, sometimes the tv would show only a blank screen on any channel. Unplugging and re-plugging the tv would fix it. I tried all your suggestions and after they didn’t work, I remembered that issue with my tv. Which worked. All your solutions and this indicates that it is a problem with the HDMI interface one way or the other. I really appreciate your web site with all these suggestions. I thought you might like to know another one.

  4. Jackie Gregory says:

    Thank you! All sorted.

  5. Anonymous says:

    RUKU is a piece of SHi**

  6. Anonymous says:

    I tried everything listed and worked for short time, sometimes. What fixed it was using a different remote. The remote that worked did Not have volume control on it.

  7. Tony D. says:

    Thanks Sean, for your solution to the “HDCP Unauthorized Content disabled” -purple screen error issue. I experienced it tonight and found your answer. I have several cats and sometimes they play in back of the TV or on the video device shelves and may have disturbed the HDMI plugs. I simply unplugged the HDMI cable at both ends and re-plugged it in again. Everything works OK now.

  8. Jeannine says:

    Ive unplugged and replugged in. Was watching it fine last night…now this morning I get that error? something isn’t right. I never touch the Roku or switch the HDMI ports with other devices. This one is brand new haven’t even had it 6 months.

  9. Jeannine says:

    Ive unplugged and replugged in. Was watching it fine last night…now this morning I get that error? something isn’t right. I never touch the Roku or switch the HDMI ports with other devices. This one is brand new haven’t even had it 6 months.

  10. Denice says:

    Thank you so much. I spent hours trying to solve this. Followed your advice and within minutes my picture was back This has been invaluable to me

  11. Caryn says:

    Thank you so much. I spent hours trying to solve this. Followed your advice and within minutes my picture was back This has been invaluable to me

  12. Rafael Crespo says:

    I’ve had this happen several times and found out it happens more often when you have several HDMI inputs on your TV. If you have been using one of the HDMI inputs, lets say for your video game console and then switch to, Roko box, there will be some conflict. What worked for me was, leave Roku box on, unplug TV for several seconds and plug it back on and turn TV back on. This resets TV and the HDMI input thats receiving the signal will be selected, problem resolved. So, before running and buying a new HDMI cable, try this.

  13. TinTin says:

    kinda crazy how this happen to all of us at the same time after the first of the year… humm……thank you though it did fix it!

  14. Taron says:

    I have the thumb drive roku does that mean the hdmi ports all 3 of them are broken ?

  15. NikkiK says:

    Tried this a million times prior to reading this post, also called Roku to no avail. I will try the advice about buying a splitter, otherwise its back to Best Buy’s shelf. I have two Roku 2’s that never gave me a problem. Used to use one of them on this very tv. I decided to buy a Roku Premiere Plus for my 4k tv and this purple screen is preventing us from watching tv for any length of time. Can’t even watch a single program without unplugging several times and eventually the purple screen just stays and can’t finish watching. I’m so sick of it. I bought a brand new 4k hdmi cable to go with it. Also switched back to my hdmi cable I had used with the previous Roku. Tried three more hdmi cords that were new in my cabinet and same problem with all so doubt it is the cord and definitely not my tv since it worked fine with the Roku 2. I think this was put out for sale before the kinks were worked out. That really leaves a bad taste in my mouth! I loved Roku before this nightmare!

    • Ana says:

      I am glad I am not the only one. Everything you said is exactly what is happening with mine. It is just two days old and it is starting this BS of the purple screen when it was fine at the beginning. Purchased it from Amazon so it is going back.

  16. eary says:

    i didint think that it wud wrck

  17. Rob Katz says:

    Get a splitter from Amazon that supports the HDCP error removal. I replaced cables, roku (2, 3, ultra, etc.) and only when I put a splitter between roku and the TV did the error go away forever.

  18. Bigly yuge says:

    Unplugging and reconnecting worked for me. Thanks!

  19. Annette Gerosa says:

    BAM! It worked! Big thanks!

  20. Montel Paige says:

    Thank you. This did the trick quickly!

  21. Educate2Day says:

    This did the trick! Thanks 🙂

  22. SMP says:

    Thanks, went to unplug the cable and POP just started working with a little wiggle :}

  23. Ally says:

    Thank you! All I did was unplug, wait 10 sec, plug in, and voila. I didn’t even touch the HDMI cable. I’m usually unlucky with the simplest solution, but got lucky this time.

  24. Anonymous says:

    Thanks for your advice on this!!! It worked for mine.

  25. tanster says:

    reboot and reseeded HDMI cable and it worked!! thanks

    • Sajid says:

      Had same error shut off Roku and unplugged hdmi cable everything works after reboot. Wish I read this a week ago thought there was something wrong with my parents international channel lineup. I fixed the problem after I checked the Roku out and every other channel had the same problem.

  26. Anonymous says:

    I also had the same problem with my Roku 3 – tried all the above – nothing worked. I replugged, unplugged, new cable, switched cables – nada. I was told by customer service to buy a new roku! Mine is only 1 1/2 yrs old. 12/1/16

  27. Mike says:

    Reboot worked for me

  28. Anonymous says:

    Thanks, reboot worked. Confusing though.

  29. Nancy Keller says:

    My Roku is not working, I have tried everything. It was working until grand boy wanted to watch YouTube. I’m sure I entered things correctly! Now I have a purple screen that says “HDCP’unauthorised content”; how do I get to see the picture again. I did see it for a few seconds, then it went purple again!

  30. Anonymous says:

    It worked. Thanx

  31. Louie says:

    Change of HDMI cable did it for me.

  32. Bunny Lloyd says:

    Problem fixed. HDMI cable had come loose on the back of the TV. I was binge watching a show on HULU and my screen showed this error on HULU, Nexflix and TWC TV. I had audio but this screen. I unplugged the TV, HULU – unplugged all connecting cables and re-plugged, unplugged the TWC cable box, router and re-plugged. The final step was when I read this article that said check the HDMI cable on the HULU.

    Did anyone else notice this error had “unauthorised” not the correct “unauthorized” in the message?

  33. Amanda says:

    My roku did this, I used bing, here i am. While I was using Bing I also reset the roku with the reset button. It worked! Anytime you plug your roku remote in to a new TV make sure to press the reset button. 🙂

  34. Alan says:

    I have a Roku stick that does this. Here is my solution. plug the usb power cord into the usb port on the tv not the wall socket. Roku power cycles every time you turn on tv. Also if you change feeds and it does this then simply turn off tv and restart without having to unplug stuff.

  35. Dana says:

    Went to settings and restarted Roku the problem was fixed

  36. Charles Fox says:

    When I Originally installed ROKU 3 everything worked fine. Didn’t use for awhile. Now I get the blue screen and sound. Contacted ROKU support did everything they suggested bought new cables powered on off connected disconnected.Help

  37. PJ says:

    I get same error message. I tried other HDMI cords in all HDMI ports. Same error continues. All cords work on other TVs. Roku works fine on other TVs. I’m told my HDMI ports are bad on my TV.

    • JM says:

      Before you get a new tv or have that one repaired, if you can, try another device. It’s only one of my roku’s that doesn’t work on my living room tv. My other roku works on it. All my roku’s work on all other tv’s .

  38. JM says:

    Riddle me this! I have one roku 3 that won’t work (Blue Screen as described above) on my living room tv. I changed the hdmi cable and the ports. No good. I took this roku to a different tv (bedroom) and it works fine. I then took the bedroom roku 3 back to the problem tv in living room and it works fine there. So I switched them and the problem is solved. Not so easy for me. I want to know. I took that roku (originally from living room, back to the living room and it won’t work there. I don’t get it. It seems this roku does not get along with my living room tv only. The other roku does. Let’s see someone crack this one.

  39. Adrian R says:

    Mine happens if the TV is turned off or source is changed then changed back. It fixes when I power cycle the Roku stick, but if the before conditions are repeated, same error and same fix. Kinda annoying.

  40. Anonymous says:

    Thanks man!

  41. Anonymous says:

    Awesome feedback! Thank you so much for your insight😊 I now have a happy husband!

  42. Anonymous says:

    Simple answer and easy fix that worked. Thanks.

  43. Anonymous says:

    Thank you. This solution worked for me.

  44. Anonymous says:

    Thanks! Glad it was such an easy fix!

  45. Anonymous says:

    Worked like a charm

  46. Anonymous says:

    Hey, Thanks for your great advice Sean. It was such an easy fix, too. I thought the problem was because I downgraded my cable service. Comcast sent me to Roku. Their rep said I needed windows for them to fix problem–I use a chromebook and thought I was out of luck. So, you are my hero today.
    Barbara

  47. Mo says:

    It worked! Thank you so much!

    • Bill Whitt says:

      Thanks for your suggestion. All I had to do to fix my reception was reattach my HDMI cable. Apparently when I turned the TV slightly I caused the HDMI cable to lose it’s connection. Simply reconnecting both ends of the cable fixed it.

  48. sonia says:

    Thank you it worked immediately after I plugged it back in. thanks your the best

  49. Anonymous says:

    Thank you, Sean! We did find we had to unhook the HDMI cord from our HDMI switcher and connect it directly to the TV, then it worked fine

  50. Anonymous says:

    One more win for the good guys! Unplugged my roku, waited ten seconds and BAM, fixed. My roku is an XD and four or five years old now. Thought this wouldnt fix it up with it being an older model but its working great. THANK YOU!!

  51. Anonymous says:

    Thank you very much! I unplugged my Roku 2 and swapped out the HDMI cable just as suggested. It worked like a charm. Great and clear instructions. Thanks!

  52. Anonymous says:

    Thanks for the advice. Got it running!

  53. Anonymous says:

    I have no clue why this technically would work but it does so I’m good to go thank you

  54. SavartiTN says:

    Thank you. That worked. Just replacing the HDMI did not.

  55. Anonymous says:

    I reversed the HMDI cable connections and that did the trick.

  56. Anonymous says:

    I am good now. It took 5 tries but I unplugged the cable from the use piet on the stick and waited 30 seconds then plugged it back up and it worked. Wahooooooooo we are in business.

  57. Anonymous says:

    Eureka!!!! Youre my hero

  58. YKK says:

    Thank you very much it really works

  59. Anonymous says:

    thank you

  60. Anonymous says:

    Thanks so mch x

  61. Anonymous says:

    Thank you so much!

  62. Jeanie says:

    I’ve been battling this for a good while. Eventually I remembered to check on line to see if it could be fixed. YOU ARE AWESOME!!!! GOD BLESS YOU!!!

  63. A House says:

    So easy. Perfect.
    Thanks 🙂

  64. Joel says:

    I just ran into this problem trying to play video from Amazon on my Roku 3. I unplugged the Roku, and plugged it back in. That solved the problem.

  65. Lynn says:

    Thanks so much. Unplugged HDMI cable and power cord. Waited 10 seconds plugged back in and fixed it right up.

  66. anonymous says:

    Just settled on the couch for a movie and got the error. Unplugging roku 2 power and hdmi cable did not work. Then turned off tv unplugged everything. After turning on tv and reconnecting roku, all works. Thank you

  67. Anonymous says:

    Definitely worked. Even though my Roku was a SD Roku. I just took it out of the slot and reinserted it. Thanks so much!

  68. Anonymous says:

    Thanks you guys

  69. Jason Talbott says:

    Have you tried turning it off and then on again?

  70. Katie says:

    WOW! And here I thought it was my internet service. Thank you for the simple (I could understand it) fix

  71. dh says:

    Thank you, it worked!!!

  72. Brian says:

    Thank you! This just happened to me on Roku/Amazon Prime.

  73. Ann says:

    Thank you so much! This happened with Amazon (& as a result I played on my laptop plugged in via hdmi to tv), but just happened with Roku and Jessica Jones so had to find a permanent solution! You gave it to me. Unplugged the roku power 10 seconds and voila! perfect again.

  74. Anonymous says:

    A quick search revealed your solution. Disconnected power, then retried. That was all I needed to do. We’re back in business, and the kid is happy. Thank you.

  75. Anonymous says:

    Worked, thanks!

  76. jam says:

    It worked, thanks!

  77. Anonymous says:

    Thanks, this was very helpful!

  78. Eileen says:

    Sean, thank you. Have owned the roku 2 for 4yrs. & never seen this message on my tv before this morning. Your quick fix instructions worked great.

  79. johanna says:

    thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!

  80. Anonymous says:

    Mahalo a nui loa!!

  81. Mary says:

    Unplugged, waited 30 secs, plugged in, Voila! This seems to be an easy solution for a lot of electronics, dvr, wi-fi, phone, computer. Turn if off, wait a few, turn it back on. This reset seems to solve a lot of basic problems.

  82. Anonymous says:

    IT FIXED IT!!

  83. Alton Chaney says:

    Homes! you astound me. Unplugged everything and changed cable. Put back together and a miracle occurred. Moving pictures on a screen. What next? Telephones in every house. That will be the day.

    Alton

  84. Anonymous says:

    Thank you very much! My HDMI cord was new. A total unplug, wait, and reconnect worked. I appreciate your excellent help.

  85. Anonymous says:

    Thanks for this quick tip! Saved me lot of trouble

  86. RR says:

    Thanks — this blog post saved me a lot of time and frustration. Rock on!

  87. Anonymous says:

    All I did was switch the hdmi side of the cable and everything went smooth but it wasn’t broke so that’s weird

  88. Anonymous says:

    thank you so much this helped BACK TO SUPERNATURAL

  89. Anonymous says:

    nnnnn

  90. Anonymous says:

    Thank you!!
    I unplugged cable and power;
    Waited 1 minute; plugged it;
    Problem solved!!
    Again, thank you!!!

  91. Anonymous says:

    Thank you so much!!!

  92. zara says:

    hey..thanks a lot.. My hdmi cable was just a little loose.. Its fixed now.

  93. Carl says:

    Unplugging the Roku has fixed the probem for me, but the problem occurred again the next time I tried to stream a movie from Amazon. I have only used my Roku twice and had problems both times and restarting fixed it both times. I would hope that Roku Engineers can solve this problem if they care enough. Users should not have to unplug and restart the Roku if their technology is ready for prime time.

  94. Anonymous says:

    It fixed Ti!!

  95. Anonymous says:

    I had the same problem with two different HDMI cords that worked fine with other devices. Restarting my Roku several times did the trick. Thank you so much!

  96. Anonymous says:

    Thanks you!

  97. RokuUser1 says:

    Great advise. We just need to restart in order to get it running! Thanks!

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