How to fix “HDCP unauthorised. Content disabled.” (Roku)

If you own a Roku streaming media player, including the Roku LT, Roku 2, and Roku 3 you may have experienced issues when attempting to actually make a connection to a video stream.

HDCP unauthorised. Content disabled fix roku

Recently a friend of mine plugged in his new Roku 3, set up his NBA League Pass account, and attempted to view a live NBA game. However, when he tried to view the live media stream of the NBA game on the NBA Game Time channel for his Roku 3 he was not able to view the video and received an error that said “HDCP unauthorised. Content disabled.”

He was still able to hear the audio from the NBA game, but could not view the video. The video was unconventionally blocked by a purple screen that insisted that the Roku 3’s content is disabled.

My friend who regularly uses NBA League Pass suddenly became confused. He had the rights to view this content, he paid $200 to view this content, why can’t he view it?

He contacted me after a few moments and after a quick Google search I noticed that this HDCP unauthorized Roku error was not significant to NBA Game Time or NBA League Pass. Many Roku 3 users have had the same error appear when attempting to view videos on Netflix, Crackle, Amazon video, and others. The HDCP error even occurred for many users who simply want to view the Roku interface.

Once my friend contacted me about this issue I instructed him to send me a picture on his phone (above) of the Roku 3 error and check his HDMI connection. Upon inspection of his HDMI cable he discovered that it was slightly broken from his TV previously having fallen while the HDMI cable was plugged in.

He replaced the slightly damaged HDMI cable with a new one and what do you know? The Roku 3 HDCP unauthorised – Content disabled error was complexly fixed. He was able to view content on his Roku 3 without error, including the NBA Game Time app and all of the games on his NBA League Pass account.

The HDMI cable my friend was previously using was only slightly damaged. You could barely tell unless you held it right under your nose, but this cable/chord is what caused the issue and replacing it fixed this Roku error.

*It should be noted that this error is not directly related to the actual Roku Player itself.

How to fix the HDCP unauthorised Roku error

  1. Restart your Roku by completely unplugging the machine for over 10 seconds. Remove power and unplug the HDMI cable from your screen and device.
  2. If this does not fix the error you need to Replace the HDMI cable to one that is not damaged.

Sean Doyle

Sean Doyle is an engineer from Los Angeles, California. Sean's primary focuses include Internet Security, Web Spam, and Online Marketing.

Comments ( 81 )

  1. ReplySMP
    Thanks, went to unplug the cable and POP just started working with a little wiggle :}
  2. ReplyAlly
    Thank you! All I did was unplug, wait 10 sec, plug in, and voila. I didn't even touch the HDMI cable. I'm usually unlucky with the simplest solution, but got lucky this time.
  3. ReplyAnonymous
    Thanks for your advice on this!!! It worked for mine.
  4. Replytanster
    reboot and reseeded HDMI cable and it worked!! thanks
    • ReplySajid
      Had same error shut off Roku and unplugged hdmi cable everything works after reboot. Wish I read this a week ago thought there was something wrong with my parents international channel lineup. I fixed the problem after I checked the Roku out and every other channel had the same problem.
  5. ReplyAnonymous
    I also had the same problem with my Roku 3 - tried all the above - nothing worked. I replugged, unplugged, new cable, switched cables - nada. I was told by customer service to buy a new roku! Mine is only 1 1/2 yrs old. 12/1/16
  6. ReplyMike
    Reboot worked for me
  7. ReplyAnonymous
    Thanks, reboot worked. Confusing though.
  8. ReplyNancy Keller
    My Roku is not working, I have tried everything. It was working until grand boy wanted to watch YouTube. I'm sure I entered things correctly! Now I have a purple screen that says "HDCP'unauthorised content"; how do I get to see the picture again. I did see it for a few seconds, then it went purple again!
  9. ReplyAnonymous
    It worked. Thanx
  10. ReplyLouie
    Change of HDMI cable did it for me.
  11. ReplyBunny Lloyd
    Problem fixed. HDMI cable had come loose on the back of the TV. I was binge watching a show on HULU and my screen showed this error on HULU, Nexflix and TWC TV. I had audio but this screen. I unplugged the TV, HULU - unplugged all connecting cables and re-plugged, unplugged the TWC cable box, router and re-plugged. The final step was when I read this article that said check the HDMI cable on the HULU. Did anyone else notice this error had "unauthorised" not the correct "unauthorized" in the message?
  12. ReplyAmanda
    My roku did this, I used bing, here i am. While I was using Bing I also reset the roku with the reset button. It worked! Anytime you plug your roku remote in to a new TV make sure to press the reset button. :)
  13. ReplyAlan
    I have a Roku stick that does this. Here is my solution. plug the usb power cord into the usb port on the tv not the wall socket. Roku power cycles every time you turn on tv. Also if you change feeds and it does this then simply turn off tv and restart without having to unplug stuff.
  14. ReplyDana
    Went to settings and restarted Roku the problem was fixed
  15. ReplyCharles Fox
    When I Originally installed ROKU 3 everything worked fine. Didn't use for awhile. Now I get the blue screen and sound. Contacted ROKU support did everything they suggested bought new cables powered on off connected disconnected.Help
  16. ReplyPJ
    I get same error message. I tried other HDMI cords in all HDMI ports. Same error continues. All cords work on other TVs. Roku works fine on other TVs. I'm told my HDMI ports are bad on my TV.
    • ReplyJM
      Before you get a new tv or have that one repaired, if you can, try another device. It's only one of my roku's that doesn't work on my living room tv. My other roku works on it. All my roku's work on all other tv's .
  17. ReplyJM
    Riddle me this! I have one roku 3 that won't work (Blue Screen as described above) on my living room tv. I changed the hdmi cable and the ports. No good. I took this roku to a different tv (bedroom) and it works fine. I then took the bedroom roku 3 back to the problem tv in living room and it works fine there. So I switched them and the problem is solved. Not so easy for me. I want to know. I took that roku (originally from living room, back to the living room and it won't work there. I don't get it. It seems this roku does not get along with my living room tv only. The other roku does. Let's see someone crack this one.
  18. ReplyAdrian R
    Mine happens if the TV is turned off or source is changed then changed back. It fixes when I power cycle the Roku stick, but if the before conditions are repeated, same error and same fix. Kinda annoying.
  19. ReplyAnonymous
    Thanks man!
  20. ReplyAnonymous
    Awesome feedback! Thank you so much for your insight😊 I now have a happy husband!
  21. ReplyAnonymous
    Simple answer and easy fix that worked. Thanks.
  22. ReplyAnonymous
    Thank you. This solution worked for me.
  23. ReplyAnonymous
    Thanks! Glad it was such an easy fix!
  24. ReplyAnonymous
    Worked like a charm
  25. ReplyAnonymous
    Hey, Thanks for your great advice Sean. It was such an easy fix, too. I thought the problem was because I downgraded my cable service. Comcast sent me to Roku. Their rep said I needed windows for them to fix problem--I use a chromebook and thought I was out of luck. So, you are my hero today. Barbara
  26. ReplyMo
    It worked! Thank you so much!
    • ReplyBill Whitt
      Thanks for your suggestion. All I had to do to fix my reception was reattach my HDMI cable. Apparently when I turned the TV slightly I caused the HDMI cable to lose it's connection. Simply reconnecting both ends of the cable fixed it.