How to remove #What_Wrong_With_Files#.rtf (Virus Removal Guide)
#What_Wrong_With_Files#.rtf virus
The #What_Wrong_With_Files#.rtf virus is a ransomware infection that encrypts files on a computer that match certain file extensions and drops a text file named #What_Wrong_With_Files#.rtf to the desktop and every drive’s root folder. This virus does not append a new extension to files that it encrypts.
The ransom note shown by the #What_Wrong_With_Files#.rtf virus essentially details what happened to the files on the machine and how to make a ransom payment to allegedly decrypt the files (the way the malware author wants you to). It should be noted that paying the ransom will not guarantee that you will recover your files or that the infection is removed and will not appear again in the future.
Here’s an example of the ransom note:
WHAT HAPPENED TO YOUR FILES?
Your documents, databases, backups, network folders and other important files are encrypted with RSA-2048 and AES-128 ciphers.
More information about the RSA and AES can be found here:
[links removed]
It means that you will not be able to access them anymore until they are decrypted with your personal decryption key! Without your personal key and special software data recover is impossible! If you will follow our instructions, we guarantee that you can decrypt all your files quickly and safely!
If you realy want to restore your files? Please write us to the e-mails:
RestoreFile@qq.com
RestoreFile@yahoo.com
RestoreFile2018@gmail.com
#What_Wrong_With_Files#.rtf ransomware is typically spread like most ransomware is these days. It can be introduced to a machine from a website that hosts malware or through malicious email attachments. Emails messages often contain malicious attachments, that when executed, will launch the malware across the machine.
Instructions to remove #What_Wrong_With_Files#.rtf
The #What_Wrong_With_Files#.rtf ransomware removal guide on this page will help you remove #What_Wrong_With_Files#.rtf virus and other malware from your computer for free. This guide will also help you decrypt and recover files encrypted by the ransomware.
1. Remove malicious files with Malwarebytes and HitmanPro
2. Clean up with CCleaner
1. Remove malicious files with Malwarebytes and HitmanPro
1. Download and Install Malwarebytes to run a scan and remove malicious files from your computer.
2. Once installed, open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.
3. When the Malwarebytes scan is complete click the Quarantine Selected button.
4. If Malwarebytes says “All selected items have been removed successfully. A log file has been saved to the logs folder. Your computer needs to be restarted to complete the removal process. Would you like to restart now?” click the Yes button to restart your computer.
5. Download and Install HitmanPro to perform a second-opinion scan and remove any remaining malicious trace files.
6. Once installed, open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.
7. When the HitmanPro scan is complete click the Next button.
8. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.
9. Click the Reboot button.
2. Clean up with CCleaner
1. Open your browser window and download CCleaner Professional or CCleaner Free.
2. Open the executable file (ccsetup.exe or other) to begin installing CCleaner.
3. Click the Install button to begin stalling the program.
4. Click Run CCleaner to open the program when installation is complete.
5. Select the Cleaner tab and click the Analyze button.
6. When the Analyze process is complete click the Run Cleaner button to clean all files.
7. Next, select the Registry tab and click the Scan for Issues button to scan for issues in your registry.
8. When the scan is complete click the Fix selected Issues button and Fix All Selected Issues button to fix the issues.
9. Next, select the Tools tab and click Startup. Examine each area, search for suspicious entries, and delete any suspicious startup entries by selecting the entry and clicking the Delete button.
10. Next, click Browser Plugins and search each internet browser for unwanted browser add-ons and extensions. Click the extension you want to delete and click the Delete button to remove it.
File Recovery Software
NAME | DESCRIPTION | DOWNLOAD |
---|---|---|
Shadow Explorer | Restores lost or damaged files from Shadow Copies | Download (Free) |
Photorec | Recovers lost files | Download (Free) |
Recuva | Recovers lost files | Download (Free) | Buy |
Troubleshoot
Alternative methods are suggested if there are issues removing #What_Wrong_With_Files#.rtf ransomware from an infected computer.
How to Restore your computer
If a restore point has previously been established on your machine you will be able to perform a system restore in order to restore your machine to a date and time before it was infected. You will lose files on your computer that were obtained prior to the restore point.
There are several options to restore your computer. Most computers have their own restore software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default restore program that can also be found by performing a search.
A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.
How to Recover your computer to factory settings
A system recovery (or reset) will recover your computer to factory settings. You will lose the current programs and files on your computer.
There are several options to recover your computer to factory settings. Most computers have their own recovery software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default recovery program that can also be found by performing a search.
A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.