How to Remove “Your PC ran into a problem” Screen

Solutions: Scan for malware with Malwarebytes 3.0 | Uninstall unwanted programs from Windows | Restore your computer | Recover your computer to factory settings

Your PC ran into a problem Removal Guide

If your computer displays a message that says “Your PC ran into a problem” it means that your computer is infected with malware. There are many malicious programs that display different “Your PC ran into a problem” messages. Some variants of malware will utilize a fake blue screen to display a fake Windows error screen and others utilize a lock-screen on Windows desktop.

Messages display by variants of malware are also different. Here are 2 examples:

Example 1

Your PC ran into a problem.

Please don’t restart your computer, it may cause data loss.

Contact technical support 1-855-620-5405 (Toll Free)

A problem has been detected and Windows will try to prevent future damage to your computer

Example 2

🙁

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you.

For more information about this issue and possible fixes Call TOLL FREE “1-844-441-3440” give them this info

Stop Code: CRITICAL_PROCESS-DIED

Error Code: 0x000bDAAAA

The “Your PC ran into a problem” message or screen is part of a tech-support scam designed to frighten victims enough to call a tech-support phone number. If a victim calls the tech-support number the scammers will attempt to make a remote connection to the victim’s computer. Once a remote connection is made the scammer has full access to the computer including a user’s personal files. The tech-support scammer will attempt to sell fraudulent support packages in order to allegedly clean up a victim’s computer. Support packages are usually costly and are paid semi annually.

Symptoms

• Restricted access to Windows desktop
• Display locked and a fake message is presented
• Blue screen
• Pop-up ads, pop-under ads, in-text ads, and banner advertisements
• Sponsored search results and new advertisements that appear when you search the web
• Modified homepage, new tab page, and search engine
• Slow and sluggish computer
• Internet browser crash

To temporarily bypass the “Your PC ran into a problem” message and lock-screen you can sign out of your Windows account and sign back in. In addition, if you have open programs running on your computer that you do not want to close you might be able to cancel the sign out procedure by selecting the cancel option if Windows provides it to you.

Once you bypassed the lock-screen scan your computer for malware with reputable Antivirus software and Antimalware software like Malwarebytes 3.0 Premium to ensure that your system is clear of malware.

Scan for malware with Malwarebytes 3.0

1. Download and install Malwarebytes 3.0 from Malwarebytes.com: << DOWNLOAD LINK  >>

2. Once Malwarebytes 3.0 (free trial or premium version) is installed, click the Scan Now button to begin scanning your computer for malicious files.

3. When the scan is complete it will show you a list of threats it detected. Click the Quarantine Selected button.

How to uninstall Your PC ran into a problem from Windows

1. Open Windows Start Menu and go to the Control Panel (or Programs and Features).

2. In the Programs section click Uninstall a program (in earlier versions of Windows this is called Add and remove programs).

3. Double click the Your PC ran into a problem program in the list to begin the uninstall process.

How to restore your computer

If a restore point has previously been established on your machine you will be able to perform a system restore in order to restore your machine to a date and time before it was infected. You will lose files on your computer that were obtained prior to the restore point.

There are several options to restore your computer. Most computers have their own restore software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default restore program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

How to recover your computer to factory settings

A system recovery (or reset) will recover your computer to factory settings. You will lose the current programs and files on your computer.

There are several options to recover your computer to factory settings. Most computers have their own recovery software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default recovery program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

How to protect your computer against future threats

The key to staying protected against future infections is to follow guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Vipre Antivirus have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

Guidelines

• Backup your computer and personal files to an external drive or online backup service
• Create a restore point on your computer in case you need to restore your computer to a date before infection
• Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
• Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
• Avoid visiting fake “spyware removal” blogs and websites that promote “spyware removal software.” These are usually malicious websites designed to phish your personal information, infect your computer with a rogue program and trick you into paying for rogue “spyware removal software.”
• If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
• Avoid torrents and P2P clients
• Do not open email messages from senders you do not know