How to Remove “Please don’t restart your computer” Screen

Solutions: Scan for malware with Malwarebytes 3.0 | Uninstall unwanted programs from Windows | Restore your computer | Recover your computer to factory settings

Please don’t restart your computer Removal Guide

If your computer displays a suspicious alert messages that says “Your PC ran into a problem. Please don’t restart your computer” it means that your computer is infected with malware. The malware displays a fake Windows alert message that captures a screenshot of the current background of your computer and displays a blue pop-up window that takes over the entire screen and contains text that claims a problem has been detected by Windows.

Please don't restart your computer

Your PC ran into a problem.

Please don’t restart your computer, it may cause data loss.

Contact technical support 1-855-620-5405 (Toll Free)

A problem has been detected and Windows will try to prevent future damage to your computer

The Please don’t restart your computer message is part of a tech-support scam designed to frighten victims enough to call a tech-support hotline. If a victim calls the tech-support number the scammers will attempt to make a remote connection to the victim’s computer. Once a remote connection is made the scammer has full access to the computer. The tech-support scammer will attempt to sell fraudulent support packages in order to allegedly clean up a victim’s computer. Support packages are usually costly and are paid semi annually.

Symptoms

  • Restricted access to Windows desktop
  • Display locked and a fake message is presented
  • Pop-up ads, pop-under ads, in-text ads, and banner advertisements
  • Sponsored search results and new advertisements that appear when you search the web
  • Modified homepage, new tab page, and search engine
  • Slow and sluggish computer
  • Internet browser crash

To temporarily bypass the “Please don’t restart your computer” message and lock-screen you can sign out of your Windows account and sign back in. In addition, if you have open programs running on your computer that you do not want to close you might be able to cancel the sign out procedure by selecting the cancel option if Windows provides it to you.

Once you bypassed the lock-screen scan your computer for malware with reputable Antivirus software and Antimalware software like Malwarebytes 3.0 Premium to ensure that your system is clear of malware.

Scan for malware with Malwarebytes 3.0

1. Download and install Malwarebytes 3.0 from Malwarebytes.com: << DOWNLOAD LINK  >>

Please don't restart your computer removal

2. Once Malwarebytes 3.0 (free trial or premium version) is installed, click the Scan Now button to begin scanning your computer for malicious files.

Please don't restart your computer malwarebytes

3. When the scan is complete it will show you a list of threats it detected. Click the Quarantine Selected button.

How to uninstall Please don’t restart your computer from Windows

1. Open Windows Start Menu and go to the Control Panel (or Programs and Features).

2. In the Programs section click Uninstall a program (in earlier versions of Windows this is called Add and remove programs).

3. Double click the Please don’t restart your computer program in the list to begin the uninstall process.

More Resources:

How to restore your computer

If a restore point has previously been established on your machine you will be able to perform a system restore in order to restore your machine to a date and time before it was infected. You will lose files on your computer that were obtained prior to the restore point.

There are several options to restore your computer. Most computers have their own restore software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default restore program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

How to recover your computer to factory settings

A system recovery (or reset) will recover your computer to factory settings. You will lose the current programs and files on your computer.

There are several options to recover your computer to factory settings. Most computers have their own recovery software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default recovery program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

How to protect your computer against future threats

The key to staying protected against future infections is to follow guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Vipre Antivirus have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

Guidelines
  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • Avoid visiting fake “spyware removal” blogs and websites that promote “spyware removal software.” These are usually malicious websites designed to phish your personal information, infect your computer with a rogue program and trick you into paying for rogue “spyware removal software.”
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know

Sean Doyle

http://Botcrawl.com

Sean Doyle is an engineer from Los Angeles, California. Sean's primary focuses include Internet Security, Web Spam, and Online Marketing.