How to remove Serpens (Virus Removal Instructions)
Serpens isn’t just the name of a constellation in the sky, it is a potentially unwanted program (PUP) and adware that primarily serves pop-up advertisements across multiple internet browsers including Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari. Advertisements served by this adware often contain text on them that says something similar to “Ads by Serpens” or “Powered by Serpens.”
Threat Details
| Name(s) | Serpens, Serpens virus |
| Detection Categories | Adware, Potentially Unwanted Program (PUP) |
| Short Description | Serpens is promoted as a free browser utility and/or program. |
| Symptoms | The user may experience unwanted advertisements and redirects in the web browser. |
| Common Path | C:\Program Files |
| Removal Tool | Download Malware Removal Tool (Malwarebytes) |
What is Serpens?
Serpens and ad-serving programs like it are commonly promoted by third-party distribution websites, advertisements, download managers, and software bundlers as a free browser utility or program.
Once Serpens is installed it will access user browsing data, schedule new tasks to run every time Windows starts, , and generate pop-up and in-text advertisements in the web browser.
Common Symptoms
- Advertisements in the web browser.
- Redirects to sponsored webpages.
- Slow and sluggish computer and internet.
Serpens Removal Instructions
Follow these Serpens removal instructions to remove “Serpens virus” and get rid of ads by Serpens in your web browser.
- Scan your computer with Malwarebytes
- Scan your computer with HitmanPro
- Uninstall Serpens and unwanted programs
- Remove Serpens and unwanted browser add-ons
- Cleanup and repair settings with CCleaner
Call Virus Removal Helpline: 1-866-521-2427
1. Scan your computer with Malwarebytes
The first step to remove Serpens is to download and install Malwarebytes Anti-Malware software in order to perform a full system scan for malicious files.
1. Download and Install Malwarebytes Anti-Malware software.
2. Open Malwarebytes and click the Scan Now button or go to the Scan tab and click the Start Scan button.
3. When the Malwarebytes scan is complete click the Remove Selected button.
4. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.
2. Scan your computer with HitmanPro
The second step to remove Serpens is to download and install a second opinion scanner called HitmanPro by Surfright in order to perform a full system scan for malicious files.
1. Download and Install HitmanPro by Surfright.
2. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.
3. When the HitmanPro scan is complete click the Next button.
4. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.
5. Click the Reboot button.
3. Uninstall Serpens and unwanted programs
The third step to remove Serpens is to uninstall Serpens and other unwanted programs in Windows Control Panel.
1. Open Windows Start Menu and go to the Control Panel.
2. In the Programs section click Uninstall a program. In earlier versions of Windows this is listed as “Add and remove programs.”
3. Search for Serpens in the list and double click Serpens to uninstall Serpens.
4. Once you have uninstalled Serpens search for other unwanted programs that may be installed on your computer and uninstall them as well.
4. Remove Serpens and unwanted browser add-ons
The fourth step to remove Serpens is to remove unwanted browser add-ons and extensions from Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari.
Google Chrome
1. Click the Customize and control Google Chrome icon and go to More tools > Extensions.
2. Search for the unwanted extension in the list and click the trashcan icon.
Mozilla Firefox
1. Open the Menu and click Add-ons.
2. Search for the unwanted add-on and click Remove.
Microsoft Internet Explorer
1. Go to Tools (Alt+X) and click Manage add-ons.
2. Search for the unwanted add-on in the list, select it with your mouse, and click Remove.
Apple Safari
1. Go to Safari > Preferences > Extensions.
2. Search for the unwanted extension in the list and click the Uninstall button.
5. Cleanup and repair settings with CCleaner
The fifth step to remove Serpens is to download and install CCleaner by Piriform in order to delete leftover junk files, tracking cookies, registry entries, unwanted start-up tasks, and more.
1. Download and Install CCleaner by Piriform.
2. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.
3. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.
4. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.
