Home » Blog » Cybersecurity » What is helpersmasters@airmail.cc and how do I remove it?
helpersmasters@airmail.cc ransomware

What is helpersmasters@airmail.cc and how do I remove it?

helpersmasters@airmail.cc ransomware

helpersmasters@airmail.cc


Learn what helpersmasters@airmail.cc ransomware is and how to remove the computer virus from your computer and decrypt or recover personal files for free.

Programs that remove helpersmasters@airmail.cc
Links on this page

What is helpersmasters@airmail.cc?


helpersmasters@airmail.cc is an email address and file extension associated with a variant of the Scarab ransomware infection. The ransomware encrypts files on a computer using military grade encryption algorithms and affixes a new file extension such as .helpersmasters@airmail.cc to the end of the filenames of encrypted files. The ransomware infection also drops a text file that contains ransom payment instructions on the desktop and every drive’s root folder.

Here’s an example of what is written in the text file:

Your files are encrypted! Your personal identifier 6A02000000000000 *** 242FB01 Your documents, photos, databases and other important data have been encrypted. A data decryptor is required for data recovery. To receive a decoder, you should send an email to soft2018@tutanota.com ( soft2018@mail.ee , newsoft2018@yandex.by ) In the letter, specify your personal identifier (see at the beginning of this document). If you are unable to contact via mail * Register at http://bitmsg.me (online service for sending Bitmessage)
* Write a letter to the address BM-2cWp6BhKATEHEyfi1CGG4k3RuquXjaGJXB with your mail and
personal identifier.
Next, you need to pay the cost of the decoder. In the reply letter you will receive the address of the
Bitcoin wallet to which you need to transfer the money and the amount of the payment.
If you do not have Bitcoins
* Create a Bitcoin wallet: https://blockchain.info/ru/wallet/new
* Purchase Bitcoin cryptocurrency:
https://localbitcoins.com/ru/buy_bitcoins (Visa / MasterCard, QIWI Visa Wallet, etc. )
* Send the required amount of BTC to the address indicated in the letter.
When the money transfer is confirmed, you will receive a file decryptor for your computer.
After the launch of the decoder program, all your files will be restored.
Warranty decryption files.
Before payment you can send us up to 3 files for free decryption.
They should not contain important information, the total size of files should be no more than 10 MB.
Attention!
* Do not try to remove the program or run anti-virus tools
* Attempts to self-decrypt files will result in the loss of your data * Other users’ decoders are
incompatible with your data, as each user has a unique encryption key

The ransomware uses the text file as a ransom note. It explains what happened to the files on the computer and how to make a ransom payment in order to allegedly decrypt the encrypted files (the way the malware author wants you to). It should be noted that paying the ransom will not guarantee that you will recover your files or that the infection is removed and will not appear again in the future.

How to remove helpersmasters@airmail.cc


1. Download Malwarebytes Anti-Malware software to scan your computer and remove malicious files and potentially unwanted programs.

2. To install the program, click the file you just downloaded. It can usually be located in the Download folder.

install malwarebytes

3. A window that says “Welcome to the Malwarebytes Setup Wizard” will appear. Click Agree and Install to begin the installation. Once complete, click Finish.

scan now

4. Now the Malwarebytes is installed, open the program and click the Scan Now button – or go to the Scan tab and click the Start Scan button.

quarantine selected

5. When the scan is complete click the Quarantine Selected button.

6. If Malwarebytes says “All selected items have been removed successfully. A log file has been saved to the logs folder. Your computer needs to be restarted to complete the removal process. Would you like to restart now?” click the Yes button to restart your computer.

7. Next, Download HitmanPro to perform a second-opinion scan and remove any remaining malicious trace files.

8. Once installed, open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.

9. When the HitmanPro scan is complete click the Next button.

10. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.

11. Click the Reboot button.

File Recovery Software


NAME DESCRIPTION DOWNLOAD
Shadow Explorer Restores lost or damaged files from Shadow Copies Download (Free)
Photorec Recovers lost files Download (Free)
Recuva Recovers lost files Download (Free) | Buy

Troubleshooting


Alternative methods are suggested if there are issues removing helpersmasters@airmail.cc ransomware from an infected computer.

How to Restore your computer

If a restore point has previously been established on your machine you will be able to perform a system restore in order to restore your machine to a date and time before it was infected. You will lose files on your computer that were obtained prior to the restore point.

There are several options to restore your computer. Most computers have their own restore software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default restore program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

How to Recover your computer to factory settings

A system recovery (or reset) will recover your computer to factory settings. You will lose the current programs and files on your computer.

There are several options to recover your computer to factory settings. Most computers have their own recovery software that can be found by performing a search. Additionally, computers that run the Windows Operating System have a default recovery program that can also be found by performing a search.

A boot screen that can be used to access options to restore your computer can be reached by rebooting your computer and pressing the F8 key once the manufacture screen is displayed.

Lead Editor

Jared Harrison is an accomplished tech author and entrepreneur, bringing forth over 20 years of extensive expertise in cybersecurity, privacy, malware, Google Analytics, online marketing, and various other tech domains. He has made significant contributions to the industry and has been featured in multiple esteemed publications. Jared is widely recognized for his keen intellect and innovative insights, earning him a reputation as a respected figure in the tech community.

More Reading

Post navigation

Leave a Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How to remove Cryptobot (Virus Removal Guide)

How to remove WannaSmile (Virus Removal Guide)

How to remove CRPDOTNET3 Ransomware (Free Guide)