What is Driver Support and how to remove it?
This Driver Support removal guide contains instructions to completely remove Driver Support virus, malware, and other threats from your computer.
What is Driver Support?
Driver Support (also found as DriverSupport or Driver Support with Active Optimization) is a Potentially Unwanted Program that is promoted as a free Windows Driver Updater program. Driver Support claims that it can be used to scan for and and update outdated drivers on your computer. Concerns with the program rise from the way it is distributed and advertised. The program is not free to use, but some distribution platforms may claim otherwise which can be recognized as deceptive marketing.
Driver Support is essentially promoted as freeware that can scan your computer for missing, out-of-date, and corrupted drivers. In turn, the Driver Support program will claim to be able to fix all the driver errors it locates; However, the drivers cannot be updated unless the user purchases a semi-annual subscription to the program. It’s not actually free to use, but it is free to utilize the scanning ability.
Once Driver Support is installed, it will begin to observe system data and will perform a scan of a computer’s drivers. *Every time we have ran this program, it concluded that we had at least 7 out-of-date drivers although we were using a brand new machine with freshly updated drivers. Once the scan is complete, Driver Support may display a pop-under advertisements or an advertisement in a new browser window that will claim allow users to fix the problem with their computers.
Driver Support will collect manually information submitted online. They do this by asking for the user to register the product by supplying their name, email, country, and zip code. The program and the Driver Support pop-ups will never detail how much the product costs. If a user supplies the information, a user may receive a high amount of email spam from the company and their affiliates.
Some users complain that Driver Support may be difficult to uninstall, often causing errors or other system issues during the process. If this is the case, to uninstall Driver Support, you may need to access the Program Files folder in order to locate the publisher folder and initiate the uninstall.exe file. There are also other solutions around uninstalling pesky software suggested in the removal guide below.
If Driver Support is installed you will experience many forms of pop-up advertisements, including pop-up videos that take over an entire browser window. Even after Driver Support is uninstalled, you may still notice pop-up ads. If this is the case, you will need to use Anti-Malware software like Malwarebytes to remove unwanted adware.
1. Remove Driver Support with Malwarebytes
2. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.
3. Once the Malwarebytes scan is complete click the Remove Quarantined button.
4. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.
2. Perform a second-opinon scan with HitmanPro
2. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.
3. Once the HitmanPro scan is complete click the Next button.
4. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.
5. Click the Reboot button.
3. Uninstall unwanted programs from Windows
1. Open Windows Start Menu and go to the Control Panel.
2. In the Programs section click Uninstall a program. In earlier versions of Windows this is listed as “Add and remove programs.”
3. Search for Driver Support in the list of installed programs and double click it to initiate the manual uninstall process. If you cannot find the program than it was successfully removed in previous steps.
4. Once you have uninstalled Driver Support, search for other unwanted programs that may be installed on your computer and uninstall them as well.
4. Remove unwanted add-ons and extensions
1. Click the Customize and control Google Chrome icon and go to More tools > Extensions.
2. Search for the unwanted extension in the list and click the trashcan icon.
1. Open the Menu and click Add-ons.
2. Search for the unwanted add-on and click Remove.
Microsoft Internet Explorer
1. Go to Tools (Alt+X) and click Manage add-ons.
2. Search for the unwanted add-on in the list, select it with your mouse, and click Remove.
1. Go to Safari > Preferences > Extensions.
2. Search for the unwanted extension in the list and click the Uninstall button.
5. Cleanup and repair settings with CCleaner
2. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.
3. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.
4. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.
How to stay protected against future infections
Real-time security software
Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.
- Backup your computer and personal files to an external drive or online backup service
- Create a restore point on your computer in case you need to restore your computer to a date before infection
- Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
- Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
- If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
- Avoid torrents and P2P clients
- Do not open email messages from senders you do not know