How to remove Driver Support (Virus Removal Guide)

This Driver Support removal guide contains instructions to completely remove Driver Support virus, malware, and other threats from your computer.

Driver Support

Driver Support (also found as DriverSupport) is a Potentially Unwanted Program that is promoted as a free Windows Driver Updater program that can be used to scan for and and update outdated drivers on your computer. Concerns with the program rise from the way it is distributed and advertised. The program is not free to use, but some distribution platforms may claim otherwise.

Driver Support virus

Driver Support is essentially freeware that is promoted to scan your computer for missing, out-of-date, and corrupted drivers. In turn, the Driver Support program will claim to be able to fix all these driver errors; However, the drivers cannot be updated unless the user purchases a semi-annual subscription to the program.

Driver Support pop-up ads

Once Driver Support is installed, it will begin to observe system data and will perform a scan of a computer’s drivers. *Every time we have ran this program, it concluded that we had at least 7 out-of-date drivers although we were using a brand new machine with freshly updated drivers. Once the scan is complete, Driver Support may display a pop-under advertisements or an advertisement in a new browser window that will claim allow users to fix the problem with their computers.

Driver Support will collect manually information submitted online. They do this by asking for the user to register the product by supplying their name, email, country, and zip code. The program and the Driver Support pop-ups will never detail how much the product costs. If a user supplies the information, a user may receive a high amount of email spam from the company and their affiliates.

Some users complain that Driver Support may be difficult to uninstall, often causing errors or other system issues during the process. If this is the case, to uninstall Driver Support, you may need to access the Program Files folder in order to locate the publisher folder and initiate the uninstall.exe file. There are also other solutions around uninstalling pesky software suggested in the removal guide below.

driver support ads

If Driver Support is installed you will experience many forms of pop-up advertisements, including pop-up videos that take over an entire browser window. Even after Driver Support is uninstalled, you may still notice pop-up ads. If this is the case, you will need to use Anti-Malware software like Malwarebytes to remove unwanted adware.

1. Remove Driver Support with Malwarebytes

1. Download and Install Malwarebytes Anti-Malware software.

download

2. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.

3. Once the Malwarebytes scan is complete click the Remove Selected button.

4. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.

2. Perform a second-opinon scan with HitmanPro

1. Download and Install HitmanPro by Surfright.

download

2. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.

3. Once the HitmanPro scan is complete click the Next button.

4. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.

5. Click the Reboot button.

3. Uninstall unwanted programs from Windows

1. Open Windows Start Menu and go to the Control Panel.

2. In the Programs section click Uninstall a program. In earlier versions of Windows this is listed as “Add and remove programs.”

3. Search for Driver Support  in the list of installed programs and double click it to initiate the manual uninstall process. If you cannot find the program than it was successfully removed in previous steps.

4. Once you have uninstalled Driver Support, search for other unwanted programs that may be installed on your computer and uninstall them as well.

4. Remove unwanted add-ons and extensions

Google Chrome

1. Click the Customize and control Google Chrome icon and go to More tools > Extensions.

2. Search for the unwanted extension in the list and click the trashcan icon.

Mozilla Firefox

1. Open the Menu and click Add-ons.

2. Search for the unwanted add-on and click Remove.

Microsoft Internet Explorer

1. Go to Tools (Alt+X) and click Manage add-ons.

2. Search for the unwanted add-on in the list, select it with your mouse, and click Remove.

Apple Safari

1. Go to Safari > Preferences > Extensions.

2. Search for the unwanted extension in the list and click the Uninstall button.

5. Cleanup and repair settings with CCleaner

1. Download and Install CCleaner by Piriform.

download

2. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.

3. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.

4. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.


How to stay protected against future infections

The key to staying protected against future infections is to follow common online guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

Common Online Guidelines
  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know
  • Bob D

    In several sites, driver Support is categorized as Malware. You need to clean it out

  • anon

    I installed their driver product and their new active optimization product. The optimization purports to make my startup faster and my computer quicker. I can’t see any improvement in the PC performance and I checked what apps were using my resources at startup, using task manager and, lo and behold, after two minutes and lasting up to 5 minutes after turning on my PC, the top process using the most resources was drivers support. It actually made my startup twice as long as before. What a scam

  • Anon

    Correction: Panther is a valid windows directory and logfile area that was updated during this experience, hence I was confused by the stress of the experience and the date and timestamps that appeared to add up at the time. However, they did show me false information about my computer and the rest of my post reflects what happened. Hope this helps somebody.

  • Anon

    I had a bad experience with driver support. I had to phone in to activate the software. They then put me under a lot of pressure to pay again to the tune of about 200 pounds for some scanning software as they claimed that my computer was compromised by a virus that had shut down essential services. I had built my computer from scratch days before so I knew this was a con. Especially as I have advanced Norton installed. Subsequently I discovered that they had installed a directory and software called Panther, which hosted the commands that they typed into command prompt that made it look like all security related services, including windows updates, had been stopped. They claimed that they were showing me the “brain of my computer”. Shame they didn’t realise that I have a PhD in computer science whilst they were telling me this. I turned on them and refuse to give them any more money and successfully, to their credit, claimed a refund. Then I cleaned my computer of what they had done. Although as far as I am concerned no damage was done, to the less technical and aware, in many ways this was nothing less than nasty and criminal. This was serious pressure and a clear confidence trick to extort money. It included challenging me to know what certain obscure directories were, as an attempt to destroy my confidence, that I since checked are part of the normal windows installation. They even pretended to know me at one point to presumably lower my defences and go along with the scam. None of this fair to anyone, is nasty, threatening and nothing less than dangerous and aimed at the vulnerable. I hope my experience helps others when such semi technical limited scum try it on. Stand your ground, be confident and don’t fall for it. Tell ’em to sod off! They are worth nothing less.

  • Janet

    I am not tech savvy and likely quite cyber naive. After “fixing” 4 drivers today using a purchased Driver Support product, I cannot connect to my WIFI. The message I get is “Problem with driver for wireless network connection adapter”. Now what do I do? My original driver issue was with Realtek Audio…