Home » Cybersecurity » How to remove HELP_DECRYPT virus (Ransomware Removal)

How to remove HELP_DECRYPT virus (Ransomware Removal)

The “HELP_DECRYPT virus” is a term used to identify specific ransomware that restricts access to a computer system, encrypts all files and directories, and adds multiple HELP_DECRYPT files such as HELP_DECRYPT.PNG, HELP_DECRYPT.HTML, and HELP_DECRYPT.TXT to each encrypted directory. The HELP_DECRYPT.txt file is a file which contains instructions on how to pay a ransomware in order to decrypt your files and maintain access to your computer system. However, you should not pay the ransom unless you have no choice because the malware and trojans, or other objects used to contract it will still be present and you’ll have to go through the entire process again.

There is no guarantee that paying the ransom will help you. Instead, the internet security community suggest to use various methods and malware removal tools to remove HELP_DECRYPT and other threats from your computer. Once this has been completed it is recommended to use a program such as ShadowExplorer (http://www.shadowexplorer.com/downloads.html) to decrypt your personal files. If you have a backup or restore point you can use these methods to reacquire your personal files.

HELP_DECRYPT ransomware affects Windows 7, Windows 8, and Windows 8.1 operating systems and it will encrypt multiple file extensions. HELP_DECRYPT ransomware is typically contracted from malicious email attachments, advertisements, and dubious media files.

How to remove HELP_DECRYPT ransomware

1. We strongly recommend writing down the toll free number below in case you run into any issues or problems while following the instructions. Our techs will kindly assist you with any problems.

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2. Download and install the free or full version of Malwarebytes Anti-Malware.

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3. Open Malwarebytes Anti-Malware.


4. Click the large Scan Now button or visit the “Scan” tab to scan your computer for HELP_DECRYPT malware and malicious files.

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5. Once the scan is complete, click the Quarantine All button to remove the files and restart your computer.

If you are still having issues with malware it is recommended to download and install a second opinion scanner, such as HitmanPro by Surfright to eradicate existing malicious files.

User accounts

Ransomware usually infects 1 user account on Windows systems at a time. Here are some tips to remove ransomware by using different user accounts.

  1. Log into an account not affected by malware (with administrative rights) and perform a scan with reputable software to detect and remove malware.
  2. You can also delete the infected account.
  3. Other options include creating a new user account to remove malware if only 1 Window’s user account is present on the computer system.

Internet/network issues

Safe Mode With Networking can be used to access the Internet for updates, drivers, removal software, or other files if internet and network connectivity is compromised.

Sean Moran

Sean Moran is a distinguished tech author and entrepreneur with over 20 years of extensive experience in cybersecurity, privacy, malware, Google Analytics, online marketing, and various other tech domains. His expertise and contributions to the industry have been recognized in numerous esteemed publications. Sean is widely acclaimed for his sharp intellect and innovative insights, solidifying his reputation as a leading figure in the tech community. His work not only advances the field but also helps businesses and individuals navigate the complexities of the digital world.

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