Zendesk Webhook
Webhook

Zendesk Webhook

Zendesk Webhook is Zendesk’s server-to-server webhook delivery identity. Requests use the `Zendesk Webhook` User-Agent and include HMAC-SHA256 signature and timestamp headers for authenticity verification.

Operator Zendesk

About this bot

Zendesk Webhook is associated with Zendesk and is used for zendesk event and automation webhook delivery.

The primary identity signal is Zendesk Webhook. Representative HTTP identity: Zendesk Webhook.

Directory status: Active. Identity classification: Verified with High confidence. Identity type: hmac signed webhook.

robots.txt behavior: not relied on for this request class; do not assume general crawler rules will control it.

Verification: Verify X-Zendesk-Webhook-Signature using HMAC-SHA256 over the signature timestamp plus raw request body and the webhook signing secret; compare the base64 digest.

How to identify this bot

User-agent and crawler identifiers
Zendesk Webhook
Also known as
Zendesk webhook delivery

Details

Kind
Signed webhook
Family
Zendesk Webhooks
Purpose
Zendesk event and automation webhook delivery
Common Use
Zendesk event subscriptions, triggers, automations, and other configured webhook integrations.
Respects robots.txt
No

Verification

Identity Type
hmac-signed-webhook
Evidence Method
Verify X-Zendesk-Webhook-Signature using HMAC-SHA256 over the signature timestamp plus raw request body and the webhook signing secret; compare the base64 digest.
Detection Notes
Webhook requests include Zendesk webhook/account/invocation identifiers plus signature and timestamp headers. Signature verification is the authoritative identity check; User-Agent alone is not.

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