Zendesk Webhook

Usually allow

Zendesk Webhook is a webhook callback from Zendesk used for webhook delivery, payment notifications, service callbacks.

User-Agent

Zendesk Webhook

User-agent strings are identity signals, not proof of identity. Confirm the source and behavior before trusting a request.

Verification and Detection

Verification method: Verify Zendesk Webhook by matching `Zendesk Webhook` to Zendesk evidence, then checking reverse DNS, source-network ownership, signed request data, or published crawler documentation when available.

Zendesk Webhook traffic is primarily detected by the `Zendesk Webhook` user-agent pattern. Compare source IPs, reverse DNS, request paths, and crawl cadence with Zendesk infrastructure before trusting the traffic.

Handling Guidance

This bot is usually safe to allow when the request source is verified and its behavior matches the operator documentation and your site policy.

Zendesk Webhook is used for webhook delivery, payment notifications, service callbacks, and server-to-server integration events.

Record Details

Type: webhook
Operator: Zendesk
Family: Zendesk
Kind: Webhook
Purpose: Webhook
Identity: Verified Bot
Detection confidence: Medium
Spoofing risk: Zendesk Webhook Has Medium Spoofing Risk Because User Agent Strings Can Be Copied; Pair The Match With DNS, IP, Behavior, Or Operator Evidence.
Status: Active
Respects robots.txt: Unknown
Last verified: 2026 04 01

Robots.txt Snippet

User-agent: Zendesk Webhook
Disallow: /