Problem with the cooling system
Learn what the system warning ‘a problem with the cooling system has been detected” means and how to fix it.
What does it mean?
There is a design flaw with Toshiba laptop computers and ultrabooks including the Satellite family, Qosmio family, Poretege family, Tecra family, and Kirabook that causes a problem with the computer’s cooling system. Once the problem in the Toshiba laptop cooling system has been detected a System Warning will prompt that says “Warning: A problem with the cooling system has been detected. Please turn off the computer immediately, and return it for service.”
The problem with the Toshiba laptop cooling system can happen for different reasons and can be fixed using several solutions. Most of the time a pre-installed program called VALUE ADDED PACKAGE (or similar) is the culprit. Uninstalling this specific program will stop the Toshiba System warning pop-ups.
In other cases the Warning: A problem with the cooling system has been detected message is displayed because the computer fan system or cooling system (as the message suggests) is covered in dust or ventilation is being blocked. Most Toshiba laptops have a ventilation locations directly on the bottom of the laptop and can be easily blocked by laps, table tops, paper, dust, and more.
The System Warning message can be very alarming and cause panic as the message details for the computer owner to “return the product for service.” Most Toshiba laptops have a 1 year warranty and Toshiba laptop owners may not be covered for extended service repairs. However, this System Warning message is essentially simple to bypass and remove.
During experiments with Toshiba laptops, the laptops we used never sustained additional issues once the System Warning pop-up message appeared. In minimal case studies the prompt message would appear more than once. Though we have never come across reports of any Toshiba computers becoming damaged by over-heating issues relating to the cooling problem message, it is still advised to seek professional help if the problem persists or occurs. If your computer system is emitting heat, immediately turn off your machine.
It should be noted that Toshiba is entirely aware of this design flaw and issue, but have never publicly acknowledged it or taken steps to repair the issues in future Toshiba machines. While this may sound like negative news for Toshiba, please understand that Toshiba makes premium laptops and this cooling system error message is rare.
How to fix it
The options below explain how to fix the Warning: A problem with the cooling system has been detected message.
- Remove dust and debris
- Uninstall Value Added Package or other software
- Remove everything and reinstall Windows (Recovery\Reset)
- Replace hardware
Remove dust and debris
Use computer spray or blow into your machine without getting moisture inside to get rid of excess dust and debris that may be interfering with your Toshiba laptop’s functionality. This is the most common issue.
Uninstall Value Added Package or other software
Some Toshiba laptops do not have this program installed, but many have reported that this application may be the culprit. It has been suggested that it will repair the issue if you uninstall the program. In an experiment we removed similar programs named Pokki and Wild Tangent games. Once these items were removed the computer worked without error.
Remove everything and reinstall Windows
In some cases you may need to replace certain hardware on your computer including the cooling fan. Please seek a professional technician to diagnose the issue and repair your Toshiba computer cooling system problem.
In other cases the existing thermal paste on the processor may need to be replaced.
How to avoid the Toshiba System Warning
Please read the tips below to avoid the Warning: A problem with the cooling system has been detected alert on your Toshiba laptop computer.
- Clean your computer and spray inside your machine frequently
- Do not place your Toshiba laptop on carpet for extended periods of time
- Turn off your laptop at night
- Install and use CCleaner by Piriform to cleanup files and optimize your settings
- Install and use Malwarebytes Anti-Malware Premium to block malware that may ruin a computer’s functionality in real-time
- Uninstall software you rarely use… Do you really need it? It could be ruining your computer’s performance
- Utilize energy saving power settings (eco settings). Dim the display, put the machine in sleep or turn the power off in a short amount of minutes if the computer is not being used, and take advantage of other options. You can find solutions to do this in Power Settings