Synolocker virus

The Synolocker virus is very dangerous malware and a cryptovirus found in the ransomware category of computer infections. Most versions of the Synolocker virus use tactics to lock a computer system or internet browser and will claim to have encrypted a computer’s files, in order to scare victims into paying a fine or ransom using Bitcoin or other online services.

The Synolocker virus may in fact encrypt a computer’s files and may use a screen or window to display a message that includes unethical instructions to acquire a key (RSA KEY) in order to decrypt files. In some cases there is no way to recover encrypted files locked by this ransomware, aside from performing a backup that was created before the infection.

DO NOT PAY THE FINE, THIS IS A DANGEROUS COMPUTER VIRUS!

A common message displayed by several versions of Synolocker ransowmare is detailed below:

SynoLocker
Automated Decryption Service
All important files on this NAS have been encrypted using strong cryptography.

List of encrypted files is available here.

Follow these simple steps if files recovery is needed:

As you can see, the messages displayed by Synolocker malware are meant to scare victims into purchasing Synolockers in order to pay the fraudulent fine.

Some versions of the Synolocker virus include the CryptoDefense virus and HOWDECRYPT infection.

How does Synolocker ransomware get onto a computer?

The Synolocker cryptovirus infection can be contracted via suspicious downloads including freeware, shareware, codecs, torrents, and more, and is also promoted in malicious advertisements and search results.

The Synolocker virus may be present in exploit kits and may gain access via trojan horses hiding on malicious websites.

1. Synolocker virus removal software

1. We highly recommend writing down the toll free number below in case you run into any issues or problems while following the instructions. Our techs will kindly assist you with any problems.

1-888-879-0084
if you need help give us a call

2. Install the free or paid version of Malwarebytes Anti-Malware software.

Malwarebytes’ Anti-Malware

Latest versions: Malwarebytes Anti-Malware PRO, Malwarebytes Anti-Malware Free
Release date: 2014

   

3. Once Malwarebytes is installed, open the Anti-Malware program. If you are using the free version of Malwarebytes you will be prompted to update the database, please do so.

4. On the first tab labeled “Scanner” select the Perform full scan option and click the Scan button to perform a full system scan (pictured below).

5. Malwarebytes will automatically detect the malicious Synolocker files and third-party malware on your computer. Once the scan is complete, Malwarebytes will prompt a message stating malicious objects were detected. Select (check) the malicious objects in the list and click the Remove Selected button to completely remove the Synolocker malware from your computer (The image below shows a file that is NOT selected for removal – ‘Make sure the box is checked in’).

2. System Restore

A System Restore is an easy solution to restore an infected computer to a date and time before it became infected with the Synolocker computer virus. To learn more please select a link below:

• Windows System Restore Instructions

• Windows 8 Refresh/Reset Instructions

Synolocker virus removal tips:

If the Synolocker virus is difficult to remove there are several steps you can use to troubleshoot the removal process:

User accounts

Ransomware often infects 1 user account on Windows systems at a time. Here are some tips to remove ransomware by using different user accounts.

• Log into an account not affected by malware (with administrative rights) and perform a scan with reputable software to detect and remove malware.

• You can also delete the infected account.

• Other options include creating a new user account to remove malware if only 1 Window’s user account is present on the computer system.

Denying flash

Some variants of ransomware use flash and symptoms of the infection can be halted by denying flash via Macromedia’s real-time options. To learn more and deny flash please visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html

Troubleshoot internet/network issues

Safe Mode With Networking can be used to access the Internet for updates, drivers, removal software, or other files if internet and network connectivity is compromised.