Netflix Scam Targeting Mobiles with Fraudulent Text Messages

One of the latest scams is the fake Netflix alert scam, also called the fake Netflix scam or fake Netflix text message scam. This new Netflix text message scam attempts to trick victims into visiting malicious websites via their mobile devices. The way it works is by sending potential targets text messages fraudulently claiming to be from Netflix.

fake netflix text message scam

For example, one text message claims that there is an issue with a payment and will provide the target with a link to a fake Netflix website to essentially “review” the nonexistence issue.

“We couldn’t charge the method of payment on file. Please review your account information to ensure your subscription remains active. https://alertnetflix-subscription.com/”

Netflix and other companies will not contact their customers via text message concerning subscription payments or other issues. This is a confirmed scam that targets a wide variety of people including those without a subscription to Netflix.

How the Netflix scam works

  1. The scammer or scammers will send text messages to an unknown amount of targets, usually in bulk, claiming to be a representative of Netflix. The phone numbers are usually obtained from marketing lists and other lists including lists of data leaked online following a data breach.
  2. The messages suggest that an issue has occurred and that the target should review or fix it by visiting a link.
  3. The link may either be a fake Netflix website designed to phish information such as full names, home addresses, and Netflix account information or a website that advertises, downloads and/or hosts malware and/or potentially unwanted programs (PUPs).

What to do if you were scammed

It can be scary if you were scammed but rest assured there are resources available to protect your data and remove security threats from your devices.

  • If you visited a website that asks for your bank details or credit card information you will want to contact the appropriate establishment and follow the correct procedures to protect your information.
  • If your personal data such as your phone number was leaked online during a data breach you can check here. In addition, it is recommended to change the passwords to your accounts online such as your email address, social media accounts, and Netflix account. Use proper guidelines when changing the passwords to your accounts online:
    • Don’t reuse the same password for multiple accounts. Be unique!
    • Use punctuation marks such as ! and @
    • Use a password manager to store and protect passwords online.
  • If your computer or device was infected with malware it is recommended to use reputable security software to eradicate the threat. In this case, we recommended Malwarebytes which has a free version and full version with more security features including real-time protection that stops malware from infecting your computer or mobile device in the first place.

Sean Doyle

Jacob is a tech author and engineer with over 20 years of experience in cybersecurity, privacy, malware, Google Analytics, online marketing, and other topics. Jacob's content has been featured in numerous publications.