How to remove Reimage (Removal Instructions)

What is Reimage?

Reimage is the publisher of multiple computer security programs, including Reimage Repair (also known as Reimage PC Repair Online). Older products that are no longer in circulation include Reimage Smartbar, Community Smartbar, Customized Web Search, and others.


Once the program is installed it will scan your computer even if you ask it not to. The program will play audio during the scan and attempt to persuade you from closing it.

Reimage is detected by reputable Antivirus and Antimalware products such as Malwarebytes and HitmanPro as a potentially unwanted programs (PUPs). Reimage tells us that they have recently started working with Malwarebytes, McAfee, Symantec and Microsoft and have undergone a massive compliance overhaul in order to make their Reimage Repair program better; However, after we told them we will look into this they retracted their statement. The programs they mentioned still detect Reimage Repair as a threat. They also tell us that Reimage is now Whitelisted by ALL major AV with the odd false positive popping up periodically which we found to be possible.

It seems that Reimage is trying to allegedly clean-up their act and get become a real player in the internet security field. The results of the overhaul have yet to be entirely seen. The Reimage Repair program is still detected by Antivirus and Anti-Malware products as a potentially unwanted program or Win32 threat.

reimage repair pop-up ads

Furthermore, some adware will show you Reimage advertisements. Adware like DNS Unlocker will serve you pop-up advertisements for Reimage Repair in your web browser. The advertisements are not caused by the publisher, but from a third-party ad-serving program. In order to remove Reimage ads you will need to eradicate the adware causing them. The removal guide on this webpage can help you completely remove Reimage, pop-up ads that promote the program, and third-party malware from your computer.

Reimage removal steps

1. Uninstall Reimage Repair from Windows

2. Remove Reimage extensions from your browser

3. Remove Reimage and other threats with Malwarebytes

4. Remove Reimage and leftover threats with HitmanPro

5. Clean up and fix issues with CCleaner

1. Uninstall Reimage Repair from Windows

1. Right-click Windows start menu and select Programs and Features or open the start menu and go to the Control Panel and click Uninstall a program.

Uninstall Reimage Repair

2. Find Reimage in the list of installed programs and double-click it to begin the uninstall process.

2. Remove Reimage extensions from your browser

Google Chrome

1. Click the Customize and control Google Chrome icon on the top menu and navigate to More tools > Extensions.

Reimage Smartbar

2. Search for the Reimage extension in the list and click the trashcan icon next to it.

Mozilla Firefox

1. Type Ctrl+Shift+A.

2. Search for the Reimage add-on on the Extensions and Plugin tab and click remove.

Apple Safari

1. Click Safari and go to Preferences > Extensions.

2.  Find the Reimage extension in the list and click the Uninstall button.

3. Remove Reimage and other threats with Malwarebytes


1. Open your browser window and download Malwarebytes 3.0 Premium or Malwarebytes Anti-Malware Free.

2. Open the executable file (mb3-setup.exe) to begin installing Malwarebytes.

3. Select your language, click Next, then select “I accept the agreement,” click the Next button several times, and then click the Install button to install Malwarebytes. Click Finish once the install process is complete.

4. Open Malwarebytes and click the Scan Now button on the Dashboard to begin scanning your computer.

5. Click the Quarantine Selected button once the scan is finished.

6. If Malwarebytes says “All selected items have been removed successfully. A log file has been saved to the logs folder. Your computer needs to be restarted to complete the removal process. Would you like to restart now?” click the Yes button to restart your computer.

4. Remove Reimage and leftover threats with HitmanPro


1. Open your browser window and download HitmanPro.

2. Open the executable file (hitmanpro_x64.exe or hitmanpro_x32.exe) to begin installing HitmanPro.

3. Click the Next button, check “I accept the terms of the license agreement,” and click the Next button again.

4. On the Setup page select “Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended)” and add your email address to the registration fields to begin the free trial.

5. Click Next to begin scanning your computer.

6. Once the Scan results are displayed click the Next button and click the Next button again on the Removal results page.

5. Clean up and fix issues with CCleaner


1. Open your browser window and download CCleaner Professional or CCleaner Free.

2. Open the executable file (ccsetup.exe or other) to begin installing CCleaner.

3. Click the Install button to begin stalling the program.

4. Click Run CCleaner to open the program when installation is complete.

5. Select the Cleaner tab and click the Analyze button.

6. When the Analyze process is complete click the Run Cleaner button to clean all files.

7. Next, select the Registry tab and click the Scan for Issues button to scan for issues in your registry.

8. When the scan is complete click the Fix selected Issues button and Fix All Selected Issues button to fix the issues.

9. Next, select the Tools tab and click Startup. Examine each area, search for suspicious entries, and delete any suspicious startup entries by selecting the entry and clicking the Delete button.

10. Next, click Browser Plugins and search each internet browser for unwanted browser add-ons and extensions. Click the extension you want to delete and click the Delete button to remove it.

How to stay protected against future infections

The key to staying protected against future infections is to follow common online guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

Common Online Guidelines

  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know
Helpful Links

Sean Doyle

Sean Doyle is a tech author and engineer with over 20 years of experience in cybersecurity, privacy, malware, Google Analytics, online marketing, and other topics. Sean's content has been featured in numerous publications.