Hello Emaily, nice to see on the botcrawl forum.
If you are infected with any of FBI virus versions (FBI Moneypak, FBI Green Dot Moneypak virus, FBI Virus Black Screen, FBI Online Agent, FBI Ultimate Game card..), you should follow our easy FBI virus removal instructions.
I recommend using Malwarebytes to remove any version of the FBI virus that has infected your friend’s system. Norton is also a great program and is very current with the progessions of the infection, but Malwarebytes’s sample size (community, activness) makes their software superior in removing the FBI virus.