Email Phishing Alert: Fake AT&T Customer Care “Your AT&T wireless bill is ready to view” email spam

Scam Warning: Your AT&T wireless bill is ready to view email spam

Be on the look out for fraudulent emails sent by cyber criminals claiming to be AT&T Customer Care, with the subject line Your AT&T wireless bill is ready to view. The email sender and email content is fake and utilized by cyber criminals in order to persuade unsuspecting victims to click dangerous links contained in the fake AT&T Customer Care email.

The email contains links that initiate the installment of malware, including spyware and Trojans, or direct the victim of the phishing attack to unwanted websites that may contain additional malware, or promote the victim click-through links in order to generate an unethical revenue stream via third party platforms and programs. Even the att.com link at the top of the fraudulent email is compromised as shown in the image below.

• The fake AT&T email may be sent an email address disused as AT&T Customer Care, but the email connected to the sender is not associated with AT&T (icare7@amcustomercare.att-mail.com – http://amcustomercare.att-mail.com/ is not a realstic website).
• The fake AT&T Customer Care email also contains the subject line “Your AT&T wireless bill is ready to view”.
• The fake AT&T email is sent to random email address and are even sent to non AT&T’s wireless service customers as well as existing AT&T customers.

Fake AT&T email example:

The content from the fake AT&T Customer Care email is detailed below without links as an example.

Your wireless bill is ready to view
 Dear Customer,

Your monthly wireless bill for your account is now available online.

Total Balance Due: $3671.76

Log in to myAT&T to view your bill and make a payment. Or register now to manage your account online. By dialing *PAY (*729) from your wireless phone, you can check your balance or make a payment - it's free.

Smartphone users: download the free app to manage your account anywhere, anytime.

Thank you,
 AT&T Online Services
 att.com

Contact Us
 AT&T Support - quick & easy support is available 24/7.

Get Peace of Mind

Set up secure AutoPay from your checking account.

Learn more
 Go Paperless

Save time, money and the environment.

Learn more
 Online Deals!

Shop the Best Deals in your area for Phone, TV, Internet and Wireless.

Learn more

Device Tutorials
 Information specific about your phone Smart Controls
 Block calls, set mobile purchase limits, manage usage, and more Payment Arrangements
 Explore your options for arranging a payment plan
 PLEASE DO NOT REPLY TO THIS MESSAGE
 ©2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand.
 Privacy Policy

What to do if you clicked a link in the fake AT&T email

If you clicked links contained in the fraudulent AT&T Customer Care email, your computer may be infected with malware and viruses. To ensure the functionality and safety of your computer it is strongly suggested to run a full system scan with reputable software in order to detect and remove malware associated with the fake AT&T email.

1. Install Malwarebytes Anti-Malware

2. Update Malwarebytes and run a Full System Scan by filling in the the Perform full scan radio option and clicking the Scan button.

• To view other reputable software please visit: http://botcrawl.com/antivirus-and-anti-malware-software/