A Facebook scam currently circulating on the social network claims that your account will be deactivated because their system has received a report about something that is contrary to the Facebook Community Standards. The scam is syndicated on the network by compromised and fake Facebook accounts named (or changed to) Support Inbox via messages in your inbox.
A compromised or fake Facebook account will send a target a message stating that “your account will be deactivated.” The message says “our system has received a report about something that is contrary to the Facebook Community Standards” and lists a few examples. The examples include posting content that doesn’t follow the Facebook Terms, using a fake name, impersonating someone, and continuing behavior that’s not allowed on Facebook by violating our Community Standards or other conduct that is not allowed.
The message also contains a link that it claims is used to verify your account. However, the link is malicious. The site you are directed to is used to phish personal information and compromise your Facebook account. The website will ask you for contact information, information about you, and your bank details. It will also ask you to sign into Facebook in order to obtain your login details.
After you visit the malicious website your Facebook account is likely to become compromised by third-party scammers. Your account will be used to send the same message to your friends. In some cases, your account will send the message to your friends using your real name. Then your name will change to Support Inbox after some time.
Your account will be deactivated.
Our system has received a report about something that is contrary to the Facebook Community Standards.
Some examples include:
- Posting content that doesn’t follow the Facebook Terms
- Using a fake name
- Impersonating someone
- Continuing behavior that’s not allowed on Facebook by violating our Community Standards or other conduct that is not allowed
Please verify your account and follow the steps to make sure you are the owner of the account:
If you do not re-verify-your Facebook account will be permanently disabled.
The Facebook Team
As you can probably tell by now, this is not a message sent by Facebook. It is purely designed to gather your information, obtain your Facebook login details, and spread the scam via compromised Facebook accounts.
What to do if you fell for the scam
If you are a victim of the scam, immediately locate change your password, uninstall rogue Facebook apps, and log your account out of other locations. In addition, scan your computer for malware using reputable tools such as Malwarebytes to eradicate malware and website data from your computer.
If your Facebook account was used to share content without your permission, make sure to remove the content from your Facebook account in order to stop the scam from spreading to your friends, family, and other people. If you sent someone a message, let them know that the message is potentially harmful.
To ensure the safety of your bank or credit details it is suggested to contact your bank or credit card company to receive more instructions. You might need to change your debit or credit card numbers and credentials you use to access your bank details.
How to change your Facebook password
- Sign into your Facebook account, open the drop-down menu, and go to Settings > Security and Login.
- This page will tell you where your account is logged in and you can use it to log out of other devices. To change your password select Change password, type your current password, and type your new password twice.
- Click Save Changes.
How to uninstall rogue Facebook apps
- Sign into your Facebook account open the drop-down menu, and go to Settings > Apps.
- Hover your mouse over the rogue Facebook app and click the X to remove it. If you cannot find a rogue Facebook app it is likely that a rogue Facebook app was not installed. Scan your computer for malware with Malwarebytes to ensure no malware has infiltrated your computer system.