How to remove NCRYPT (Virus Removal Guide)

NCRYPT virus is ransomware that encrypts files, changes the file names, and adds the .NCRYPT file extension to files it encrypts

NCRYPT ransomware is a term used to identify specific ransomware that encrypts files with the .NCRYPT extension. Once the ransomware has encrypted files on a computer it will download a ransom note named _FILE_RETRIEVAL_INFORMATION.html in each folder it encrypted files in. The ransom note explains what happened to the encrypted files and describes the malware author’s method to pay a ransom in order to obtain a special key. The current method to pay the ransom provided by the malware author instructs victims of the virus to email for a unique encryption key.


This image may not reflect the actual infecetion

Ransom note:

Your Data Has Been Encrypted!
Your important files (photos, videos, documents,etc) have been encrypted with a secure key and are no longer usable.
The only way to restore your files is to purchase the unique encryption key.
To purchase the key, send 0.2 Bitcoin (Approx $120.00 USD ) to this Bitcoin address: 1BpLvMvHmGdWN6zJzDxLdNyCwX6Pgeq7VY 
For information on how to send Bitcoin, see one of these links: QuickBT - easy way to send bitcoin , CoinJar , Getting Started With BitCoin 
Once you have sent payment, send and EMAIL to with the [victims ID] as the SUBJECT and the BitCoin transaction id as the BODY. Do not include other information, this email will not be read but will be processed by an automated system. 
Once payment is confirmed, the Decryption Application, Decryption Key, and Decryption Instructions will be sent in an email (to the address that was used to send the Bitcoin Transaction ID). - the decryption application/key will restore your files.
There is no other way to recover your files, the encryption key is unique to your files and uncrackable.

It is not recommended to pay ransomware authors to decrypt your files unless you have no other choice. Instead of supporting cyber criminals by paying the ransom you can use programs like Shadow Explorer, PhotoRec, or Recuva to restore corrupted files.

How did NCRYPT ransomware get on my computer?

NCRYPT virus is usually distributed via malicious spam email attachments, exploit kits, and instant message spam. The ransomware typically employs social engineering methods to trick unsuspecting victims into downloading a file under the guise that it is something it is not. Once the file is manually executed by the user the ransomware will begin to advance on the computer system and carry through it’s various functions to encrypt files that match specific extensions.

How to remove NCRYPT virus (Removal Guide)

Use the instructions below to remove recover your personal files and remove this ransomware from your computer.

1. Download and Install Recuva by Pirform.

download recuva

2. Run the program and start the Recuva Wizard.

3. Select All Files and click Next.

4. Select a file location. Click I’m not sure to search everywhere on your computer.

5. Click Start.

6. Select All Files with your mouse and click the Recover button. If you cannot restore your files with Recuva we recommend to try using Shadow Explorer to restore your files.

7. Download and Install Malwarebytes Anti-Malware software to detect and remove malicious files from your computer.

download malwarebytes

buy now button

8. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.

9. Once the Malwarebytes scan is complete click the Remove Selected button.

10. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.

11. Download and Install HitmanPro by Surfright to perform a second-opinion scan.

download hitmanpro

12. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.

13. Once the HitmanPro scan is complete click the Next button.

14. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.

15. Click the Reboot button.

16. Download and Install CCleaner by Piriform to cleanup junk files, repair your registry, and manage settings that may have been changed.

download ccleaner

buy now button

17. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.

18. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.

19. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.

How to stay protected against future infections

The key to staying protected against future infections is to follow common online guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

download norton security
Common Online Guidelines

  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know
Helpful Links

Sean Doyle

Sean Doyle is an engineer from Los Angeles, California. Sean's primary focuses include Internet Security, Web Spam, and Online Marketing.