How to remove Reimage (Removal Instructions)

Reimage is the publisher of multiple computer security programs, including Reimage Repair (also known as Reimage PC Repair Online). Older products that are no longer in circulation include Reimage Smartbar, Reimage Community Smartbar, Reimage Customized Web Search, and others.


Reimage is not a virus although many Reimage programs were once detected by reputable Antivirus and Anti-Malware products such as Malwarebytes and HitmanPro as potentially unwanted programs (PUPs) and adware. Reimage tells us that they have recently begun working with Malwarebytes, McAfee, Symantec and Microsoft and have undergone a massive compliancy overhaul in order to make their Reimage Repair program better. They tell me that Reimage is now Whitelisted by ALL major AV with the odd false positive popping up periodically.

It seems that Reimage is trying to clean-up their act and get become a real player in the internet security field. The results of the overhaul have yet to be entirely seen. The Reimage Repair program is still detected by a few Antivirus and Anti-Malware products as a potentially unwanted program or Win32 threat. Reputable Anti-Malware software HitmanPro will detect and remove Reimage Repair files. These could most likely be false positives.

reimage repair pop-up ads

Some adware will show you Reimage advertisements. Adware like DNS Unlocker will serve you pop-up advertisements for Reimage Repair in your web browser. The advertisements are not caused by Reimage, but from a third-party ad-serving program. In order to remove Reimage ads you will need to eradicate the adware causing them. The removal guide on this webpage can help you completely remove Reimage, pop-up ads that promote the program, and third-party malware from your computer.

How to remove Reimage Repair (Removal Instructions)

Step 1: Remove malware from your computer with Malwarebytes

1. Download and Install Malwarebytes Anti-Malware software to detect and remove malicious files from your computer.

download malwarebytes

buy now button

2. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.

3. Once the Malwarebytes scan is complete click the Remove Selected button.

4. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.

Step 2: Scan your computer again for left-over malware with HitmanPro

1. Download and Install HitmanPro by Surfright to perform a second-opinion scan.

download hitmanpro

2. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.

3. Once the HitmanPro scan is complete click the Next button.

4. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.

5. Click the Reboot button.

Step 3: Remove Reimage extensions

Google Chrome

1. Click the Customize and control Google Chrome icon on the top menu and navigate to More tools > Extensions.

Reimage Smartbar

2. Search for the Reimage extension in the list and click the trashcan icon next to it.

Mozilla Firefox

1. Type Ctrl+Shift+A.

2. Search for the Reimage add-on on the Extensions and Plugin tab and click remove.

Apple Safari

1. Click Safari and go to Preferences > Extensions.

2.  Find the Reimage extension in the list and click the Uninstall button.

Step 4: Uninstall Reimage from Windows

1. Open Windows Start Menu and go to the Control Panel.

2. On Windows Control Panel, click Uninstall a program or Add and remove a program in the Programs section.

Uninstall Reimage Repair

3. Select the Reimage program with your mouse and click the Uninstall button to begin the uninstall process.

How to stay protected against future infections

The key to staying protected against future infections is to follow common online guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

download norton security
Common Online Guidelines

  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know
Helpful Links
  • I cannot find reimage nowhere on control panel downloads or apps so how do I delete it

  • summer

    I downloaded this and it is such a scam. Please do not download this program.

  • Murray

    Thanks I have been so annoyed to the level I don’t use chrome

  • Thank god (and your good selves!) it’s gone at last.

    I don’t know how they get away with it!

    • Gary

      Seems to be making a comeback.

  • Mark

    Unfortunately I was in a hurry and I downloaded and installed Reimage. It is more than a PUP its a MUDAP – Most Unwanted and Damaging Program. It corrupted my W7 which I had to have installed again. Besides paying them money I also had to pay the tech. Hands OFF! If I only had read this article before!

    • Anonymous


  • Anonymous

  • Sam k

    How do I get rid of the pop ups? Every time I try to pull up a new page, the reimage website will also pull up. How do I get rid of this?


    This is on my mac as well.

  • Anonymous


  • Stephen

    Thanks for this, I am trying the cure now. Worth noting that I picked up the disease while updating CCleaner on the Filehippo site, thanks to some deliberately misleading graphics.

  • Anonymous


  • Anonymous


  • gonzalo garcia castro

    My Credit Card XXXXXXXX was debited three times on
    6/22 in the ammount of 34.64 ea., Authoriz.Codes XXXX and
    XXXXX. I eliminated the program from my computer as could not load it.



      Please contact your credit card company as we are NOT YOUR CREDIT CARD COMPANY.


    • Nich


  • Lauren

    This was really helpful. I was having such a hard time trying to uninstall reimage before I found this page.


    I “fell” for the reimage scam! I was getting pop-ups like crazy for some reason, could not access web pages. That is when I installed reimage and of course, had to call and the tech tried talking me into paying a “tech”. I followed your instructions and on my Internet Explorer, the pop-ups are there (freee2you, saleprizes, etc. show enabled and the “disable” button is not highlighted! Guess I will have to get someone who knows more than me to fix this!! Anyway, thanks for helping get the reimage junk off.

  • Lars Wetterling

    I was foolish enough to pay for Reimage Repair prorgram .
    Now they have the number of my visa card .
    What happens now ?
    Can they get more money from my visa card even after I have got rid of the malware ?

    • Marlowe

      The best thing to do is call your Bank and ask for reissuance of another visa card and you will get it with another number. If you are with Bank of America, you will get your new visa in 3 to 5 days.

  • de geyter deroo

    licentie betaald niet te gebruiken altijd antwoord licentienr° niet ok

  • TP

    Thank you for this article….i saw it pop up and i was like…” This cannot be real” so i decided to do some research and came across your article. Appreciate!

  • panonski

    I just finished repairing my computer from force shutdowns ( damaged registry I guess ) and in addition to try some other programs ( I was using Malware bytes and after that, I fixed registry with “Reg First aid” ( paid vers – platinium) I looked up on internet and started to read some reviews.
    I was already download this ! Cause I’ve seen this “fake reviews” how good this program is.

    Because I was naturally very curioused, I’ve read this to ! THANK YOU !


    I almost got that virus, good thing I uninstalled it when it wasn’t done. 😀

  • Anonymous

    Thank you for this article. It was very helpful

    • Sherese

      Thanks a lot. I was a victim!