How to remove Police Central e-crime Unit (Virus Removal)

Sean Doyle

Sean Doyle is a tech author and engineer with over 20 years of experience in cybersecurity, privacy, malware, Google Analytics, online marketing, and other topics. Sean's content has been featured in numerous publications.

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162 Responses

  1. Anonymous says:

    My android tablet has this virus and i can’t access anything ….it just keeps showing the police screen…any ideas plz????

  2. Anonymous says:

    I can’t download the anti malware software onto my tablet, any ideas?

  3. Colin says:

    How can i clear of my android tablet this virus

  4. Andrew says:

    I always turn off my computer when this obviously bogus message comes up, then reboot, no problem. But why can’t the perpetrators be tracked down and stopped?

  5. Anonymous says:

    just uninstalled the browser and it worked

  6. Anonymous says:

    Starting in Safemode, and then doing a system restore did the trick! Cheers mate 🙂

  7. baiba says:

    how to remove metropolitan police virus from mac, please!!!!>>>?????

  8. Anthony says:

    Thanks! This advice proved useful in getting rid of this problem. The virus had disabled safe mode but safe mode with command prompt worked.

  9. Anonymous says:

    To reiterate everyone else – thank you so much, you’re a true gem.

  10. Anonymous says:

    Thanks for the advice dude. It worked and saved me a lot of money.

  11. Anonymous says:

    You are an amazing person, literally saves my life

  12. Jim says:

    Don’t usually comment on things like this but thank you for your expert advice!

    Tip for anyone also having this issue: Try logging onto a different user (if you can) I logged onto another downloaded the free malware and that killed the virus from their account. I had 160 virus files in total!!

    Using the free malware software was very quick and easy so I would recommend that as a good first option!

    Thank you Sean! Hero!

  13. Tony says:

    Thank you very much you save not just my computer but my kids homework.

  14. Anonymous says:

    thank you sooo much

  15. Louis says:

    Thanks I was scared shirtless when this thing came up cheers

  16. Ben says:

    Thank you soo much you saved my f****** a**, shat myself when the thing came up.

  17. Anonymous says:

    wow i was jus abouts to commit so many vegences n im not a bad guy she lookt older than 20

  18. Anonymous says:

    So far so good, a real thank you to you…. Helped a huge amount

  19. Greg says:

    Seriously dude I fucking love you so much you properly saved my skin on this one 😀

  20. john says:

    This one had me stumped for a good while. And a heads up to anyone else trying to download don’t mess with the zohan don’t do it

  21. anon says:

    thanks for that, I think my computer is ok… and I have learned a lesson, and that’s to wake the wife up, if you know what I mean.

  22. Andrew says:

    Your advice was priceless. Was expecting to at least have to take it to a local computer repairer but after following your simple instructions the virus was removed first time. It’s good to see that some websites can be trusted to give you helpful advice. Thank you.

  23. Ellis says:

    I just want to thank you so much Sean! I was scared I was going to have police round knocking for me

  24. Alan says:

    Police Central e-crime Unit ransomware virus

    If It Helps You, These Are The Names Of The Virus.

    139d2e78.dll & 139d2e78.exe

    They Were Found In ‘C’ Drive / My Documents In A Folder With Photo’s

    Naming Themselves As FM Radio As Where The Photos.
    When Clicked On Their Properties They Were Named As,

    Adobe Collaboration Synchroniser 10.0

    As It Uses Adobe Flash Player To Pop Up The Screen On Your Computer.

  25. John says:

    Thanks Sean, very much indeed – that did the trick. Nasty little fella that one.

  26. Anonymous says:

    Thank you so very much. I was close to paying £100 and scared of police knocking on my door.

  27. Luke says:

    Thank you is too little to say

  28. Anonymous says:


  29. Anonymous says:


  30. Anonymous says:

    i literally cannot thank you enough

  31. ALAN says:

    i think i love you Sean Doyle

  32. kyle says:

    thankyou so much

  33. shankar says:

    thanks a lotttttt………………

  34. Anonymous says:

    Thanks a million to Sean Doyle. Your knowledge and help is a great influence. Once again, thank you very very much.

  35. Anonymous says:

    Got caught out with this one !!!!
    Started in safe with networking
    Then used system restore
    Seems to be ok now !!!
    Cost me £100
    Must search the net next time !!!!
    Thanks for the help

  36. Anonymous says:

    CAn I just use Mcafee anti virus in safe mode

  37. Anonymous says:

    Many Many thanks. At last nearly paid the £100 !!!

  38. Anonymous says:

    Big Thanks Sean, I was so scared when the block poped up. I was in fact watching porn but not child porn, and thought that this accusation might have been accessed through other pop up windows. I did indeed buy UKash voucher of £100 entered it and the block went off after 25-30 minutes bringing my laptop back to normal, but never had I thought that it would be a virus as it looked so convincing and demanding

  39. Anonymous says:

    Thank you so much, great help

  40. Anonymous says:

    Awesome.fantastic thank you very much

  41. cookie says:

    this virus infected my laptop yesterday on my account,i simply then logged into my girlfriends account which wasnt blocked with the virus and deketed my account and set up a new one,my laptop is working fine but is this virus still on it???

    • Anonymous says:

      Your laptop should be virus free. I saw they wrote that as a solution for another virus like this one but I cant find it

  42. Anonymous says:

    Thanks great easy to follow steps, much appeciated.

  43. Anonymous says:

    thanks alot

  44. Anonymous says:

    thank you so much, fixed my computer!!!

  45. Anonymous says:

    thanks a million for the fantastic step by step help

  46. Anonymous says:

    Thanks!!! that was great! i called a tech center and they wanted me to pay £200 to solve the problem. Thought that was excessive so googled the virus an found this page. Everything is sorted now for free!!!

  47. Anonymous says:

    you r a life safer, thank you

  48. Annonymous says:

    thanks a lot, u just saved my £100, i almost paid! i actually just used the “safe mode” and after running the scan, evrythng was cleaned. cheers!!!! continue the good work!

  49. Anonymous says:

    brilliant; followed onscreen instructions with my other computer and fixed in minutes.

  50. Anonymous says:

    Thank you, had to system restore to rid it! Excellent instructions!!

  51. Anonymous says:

    Thank you so so much!!!!!!!!!!! Life saver!!!!

  52. batal says:

    thank u

  53. Anonymous says:

    Thank youuuu.. It is a scary experience…

  54. Anonymous says:

    I was nearly in tears when this came on the family laptop! Thankyou sooo much!!

  55. Anonymous says:

    I got one today I could’nt believe it cheeky sods thanks for the advice

  56. Anonymous says:

    thanks very much

  57. Anonymous says:

    Very very grateful! Legend

  58. Anonymous says:

    I was unfortunate to get this virus and had my system blocked.
    I tried to get to the Task manager but could’t do it so I tried to swich the user and logged on to my guest’s account.
    From there it was easy to start Norton Security which found and cleaned 46 threats then I restored the computer settings to a previous date using the system restore.

  59. Anonymous says:

    Thank you so much fella. You are a life saver 🙂 x

  60. Anonymous says:


  61. Anonymous says:

    Thank you thank you for this information!

  62. Anonymous says:

    Sean Doyle you are my hero, thanks

  63. Daniel says:

    Thanks, so so helpful!

  64. Anonymous says:

    U saved my life buddy I was worried couldnt sleep all night. cheers

  65. Anonymous says:

    Thanks so much

  66. Anonymous says:

    thank you thank you thank you

  67. Anonymous says:

    cant believe I actually got this ransome virus, So grateful to person who put this online, well done. saved me a fortune

  68. Anonymous says:

    Thank you so much. very clear instructions that anyone could follow easily. God bless

  69. Anonymous says:

    Horrible experience but with iPad on the side giving me your instructions got through it. Cannot thank you enough. These virus guys should be dealt with.

  70. Anonymous says:

    Many thanks for your help. Virus successfully removed .

  71. Anonymous says:

    Appreciated, thank you

  72. Anonymous says:

    thnks a lot buddy

  73. Anon says:

    Thank you 🙂 you just saved me from stupidly paying £100 for nothing! Thank you so much 🙂

  74. Anonymous says:


  75. Anonymous says:

    Thank you, Sean. Very grateful to you !

  76. Anonymous says:

    Thank you so much

  77. Anonymous says:

    Thanks Sean, I was unable to access windows except using the command prompt technique. I was unable to restore my computer though as apparently system protection was not turned on?? I did manage to download malware bytes on a different computer and managed to install and run it through the safe mode cmd promt screen. This picked them up and cleared the problem. Many thanks!

  78. Anonymous says:

    That was great. but I had this virus last night (30/01/2013) on my wife’s laptop and neither avast (free version) nor superantispyware professional version could detect the virus! probably its a new version. but the good thing is that restoring the system is still resolve the problem.

  79. Anonymous says:

    Thank you mate, your a legend. Unfortunately I was so scared that I bought a UKASH voucher for £100 and entered it as said on the screen but still could not acess the computer. So I lost £100 but than I managed to get online using the different user account on the same computer and restored it to previous date and it is working fine. Hope there will be no more problems. once again thank you mate and keep up the good work.

  80. Enrique says:

    Thank you mate. At the beginning I was scared but then thanks to your instruction I get rid of the virus!!

  81. Anonymous says:

    Thank you. Even I managed to follow the instructions and get rid of the annoying virus.

  82. Andrew says:

    Sean, You seriously ROCK, thanks to your very detailed post, I was able to restore my pc in less than 45 minutes.
    Many thanks @ RESPECT!!

  83. Anonymous says:

    Thanks Sean your a top a bloke!

  84. Eddsworldfan says:

    Oh thank you, YOU ARE A GOD!

  85. Anonymous says:

    wow only just seen this just did a whole os reinstall ……..

  86. Anonymous says:

    thank you for being so kind as to share this with us

  87. Anonymous says:

    Thank you for your help. Was really scared when first saw it appear – then guessed it was a horrible virus so googled it and found this. Thanks a bunch man. I did a system restore and all seems ok now.

  88. Anonymous says:

    Thankyou very much, thank god there is someone trying to resolve these problems instead of creating them for no apparent reason. Much appreciated.

  89. Peter O'Kelly says:

    Thanks Sean, I successfully removed that virus – Peter

  90. Anonymous says:

    thank you so much worked great

  91. Anonymous says:

    Thanks very much for the help. It can be quite panicking when you’re told you’ve committed a crime, especially when you know you didn’t do so, so it’s great to know there are sites like this to help clear it up. Keep up the great work.

  92. ethan brynt says:

    God bless Sean Doyle . Beautiful. Followed instructions and got rid of the virus in less than 5 minutes. Thanks Sean for sharing your knowledge and expertise.

  93. Lucy says:

    Thank you so much for your help. You’re amazing.

  94. Couillon says:

    Thank you. I have been able to get my system back after using the safe mode with command prompt. The virus had blocked anything else.
    I have windows 7 and didn’t get the rstrui.exe window but a help menu from where I could access the restore to an anterior date.
    Again thank you very much

  95. Anonymous says:

    Great help. Thank you. I have Vista Ultimate and virus was removed. I run (as per your instructions) C:\windows\system32\rstrui.exe and press Enter and then followed all steps to restore my computer system to an earlier time and date, before infection. Spiros from Athens Greece.

  96. Anonymous says:

    fantastic worked a treat

  97. Anonymous says:

    Well, I’ve just fallen victim to this fake email so will be trying these steps in the morning to get my lappy back on track, cheers

  98. Ray says:

    Thank you Sean, your help is much appreciated.

  99. Anonymous says:

    Thanks u re legend thanks

  100. Sean says:

    Thank you so much for this!!!!! Fantastic advice – worked a treat. My PC was also auto-logging off when going into safe mode. Safe mode with command prompt was the only way to salvage the PC using the software via the command prompt.
    really can’t thank you enough

  101. holly says:

    Hi thanks for your advice, helped me a great deal.

  102. Anonymous says:

    f****** legend you are sean

  103. anon says:

    thank you so much when I saw the screen I ,was like I’m dead my heart stopped,
    I do not have words god guided me here to this page. The system restore in safe mode worked. God bless you.

  104. Gav says:

    If you find that you have paid cash to paypoint or paysafe and the read its a scam then phone up to block the payment and get a refund back to an account before the virus organizers take the money from paysafe paypoint. it worked for me i got my money back from paysafe

  105. Anonymous says:

    Thanks for your help

  106. Anonymous says:

    Ah man you’re a life saver!!! i thought it had done the whole network and I live in a shared house!!

  107. Anonymous says:

    Thanks mate, i assumed it was a virus but you calmed me down quickly haha! system restore worked fine.

  108. Karen says:

    Thank you so much, i had read online that i should purchase mcafee and install in safe mode to get rid of the epcu virus. i tried for 2 days only to be told by the second technician that it wont work as virus will block install (why the first technician didn’t tell me this is beyond me). I was really angry as they had already taken my money and wanted another $80 to remove the virus!!!!!. I read your blog and downloaded the free malware in safe mode and it removed the virus. After 2 days i am so happy – thanks you soooooooooooooooooooo much :o) I am back on my computer and running the scan and theres nothing woohoo! :o) you’re a genuis ;o)

  109. John says:

    Thanks for your help on this. I was reading your advice off my phone and your clear directions definately helped to reduce panic and solve the problem quickly. Thanks. Hope you get paid a ton.

  110. james says:

    could of died when i saw it. thank you so so much

  111. Anonymous says:

    I cannot thank you enough

  112. Anonymous says:

    Thanks I was so scared that I started crying me and my dad found your site and now we have done it you are a lifesaver

  113. Anonymous says:

    Thank you sir! Don’t know what people would do without you. That was YouTube as well quite worrying.

  114. Anonymous says:

    Excellent advice – I couldn’t access te Internet at all so used safe mode with command prompt to get to system restore which did the trick. I had Malware bytes installed on my computer but had not updated it (it needs manual updating). Mille Grazie

  115. Anonymous says:

    How rediculous is this. I was literally on my way out to buy a voucher for £100 when I thought I would just check it out. Thank god I did. Thanks for the help

  116. Kay says:

    Thank you so very much!!! I swear I never panicked so much! I was thinking shit I dont have 100 quid! Called my internet provider -weird point explaining to them that the people says I might be guilty of all sorts, the bit of child abuse was AWKWARD (especially claiming my innocence! well they couldnt hell. Thank GOD for google and good samaritan like you.

  117. Ryan says:

    Thank-You Sean! You’re a lifesaver! I was only watching YouTube when this came up and I thought ‘What’s illegal about YouTube?!’. They asked for £100!! Holding innocent people to ransom, the bastards! Without this blog I woukdn’t have had a clue! Thank-you so much!!

  118. Anonymous says:

    Thank you so much!You are an absolute altruist legend!

  119. peter says:

    thank god for people like you. Just restored my daughters laptop to get rid of this shite.she panicked and covered the webcam up with tape and then just turned off the laptop.i found your site before we turned it back on. top man!! thanks !!

  120. Charl says:

    How do you manually remove the virus once it’s detected?

  121. Melanie says:

    This just literally popped up on my screen after downloading a song. I was panicking!!! I have followed the steps and I’m currently waiting to see if my computer is fine and if my files are still saved, (let’s hope so)!!

  122. Chris Jones says:

    Thank you. Thjis has helped me so much after getting a huge scare when I saw this. Thanks so much Sean. Good to see someone is looking out for people.

  123. Anonymous says:

    Luckily I had heard of this happening this week so had a feeling it was a virus… Just annoying that it completely blocks your whole laptop you can’t even ctrl alt dlt… Safe mode and system restore is in process as we speak… Will be downloading malware cleaner once I’m on xx thankyou xx

  124. Anonymous says:

    harmlessly browsing the web and this comes up. Cant acc believe theyre viruses out there like this. Despite my innocence i was scared to death! thank god this page exists. thankss!

  125. Anonymous says:

    Thank you 🙂 nice job

  126. Anonymous says:

    Thank you so much. Just saved my laptop, my files, my life. You have my utmost respect.

  127. Anonymous says:

    was like wtf when this popped..

  128. ross says:

    I would like to thank you for you help you have saved me and my university coursework

  129. Anonymous says:

    Absolute hero. Cheers squire!

  130. sophia says:

    This litterally just popped up on my computer! I’m quite scared as I only went on facebook to check notification and it was telling me my comp was blocked, and now it won’t let me use my computer at all :/

  131. Anonymous says:

    cheers m8

  132. Anonymous says:

    Thank you so much! You’re a blessing! I had no idea what to do, and this worked! Thankyouthankyou!

  133. Anonymous says:


  134. Anonymous says:

    Thankyou so much. Was literally shitting myself, Very relieved, Cheers 🙂

  135. Anonymous says:

    I have just shat my pants, thinking i have really got to start using iTunes insted phewwwwwwww, system recovery worked for me your a top lad !!

  136. Anonymous says:

    Thank you very much. I nearly piss myself. Im too young to go to the prison for doing nothing wrong….

  137. G.Marsh says:

    Thank you sooooo much

  138. Anonymous says:

    Cheers lad system restore helped there! Thought it was going to pack in just when uni has started up as well. Appreciated.

  139. Anonymous says:

    I was planning to run away to France, I couldn’t eat my dinner last night. I was going to call the police and say my laptop had been stolen. Thanks to you, I’m now more vigilante then most people think.

  140. Rob says:

    I was going to take my PC to the police station and say f*****g check it! Im not guilty of anything other than music downloads! It makes VERY serious allegations! against you! B******’s Im fuming!

  141. Rob says:

    Just got hit by it after downloading something I S**T myself and nearly paid it!!!! Utter B******’s! Thanks buddy much appreciated! just knowing it was a virus in the first place was a big help! Cant be doing with s**t like that.

  142. Anonymous says:

    Thank you soooooo much we just got hit by it and we were really scared managed to do a system restore and download malware etc thank you so much

  143. Anonymous says:

    what a bunch of cunts ay!! i shit myself lol thanks to a restore its sorted…nice one son:)

  144. Anonymous says:

    I got this virus can you tell me if the video recording is actually recording you? as this worries me!

  145. Anonymous says:

    Thank you Thank you Thank you,
    I got hit with a e crime ransonware virus
    Without your help i would have gone and brought a new laptop
    Will have to be carefull where my 16 year old son goes on here in future
    But my thanks go to you

    • Anonymous says:

      Conciderd suicide i’v been unwell for day worrying

      • Sean Doyle says:

        Glad you got rid of it. Don’t do that!

        • Anonymous says:

          Computer on startup repaire to go back to an earlier time its taking a while is that normal. Got such a fright as it was filming me

          • Anonymous says:

            Go onto computer by same mode with networking now running full scan with malware totes anti mail ware will this remove the virus?

            • Anonymous says:

              Safemode start and then start menu to system restor worked a treat; thank you for putting this guide on the web.

              • Anonymous says:

                thanks for the safe mode advice so i could download new antivirus.knew it was a virus as why would police ask you for money to unlock computer surely if monitoring you they would contact you one the reasons on itm entioned computer could have virus passing onto other users.but altho knew virus i admit my stomach sank at first as i was downloading a music track at the time.

  1. February 18, 2013

    […] what I find on google. Check this out, looks like a good thorough guide / read about the virus. How To Remove The Police Central e-crime Unit Ransomware Virus (Metropolitan Police, Crime Directora… __________________ I'm part of *The Project* 😉 Dont Eat Animals, Its Not Good For Them And […]

  2. February 23, 2013

    […] one client the victim of spectacular zoophilia accusing, picture taking ransomware, this post… explained how to get rid rather neatly, safe mode with cmd prompt, manually start system restore, […]

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