What is the FBI Moneypak Virus – FBI virus?
The FBI virus, also referred to as the FBI Moneypak virus, Citadel Reveton, and more are terms for ransomware we discovered in 2012 that cyber criminals use in attempt to disguise themselves as the FBI. The FBI virus utilizes Trojan horses (Trojan.Ransomlock.R, reveton) in order to lock computer systems (Your PC is blocked). The FBI virus applies a variety of unethical tactics, including social engineering in attempt to persuade unsuspecting victims to pay an unnecessary fine by making fraudulent claims that the computer has been involved in illegal activity (cyber crime) (downloaded or distributed copyrighted material or viewed child pornography, etc.) and demands a penalty fine of $100, $200, $300, or more to be paid in order to unlock the computer system within the allotted time of 72 hours by use of Moneypak cards (REloadit virus, Ultimate Game Card Virus, Ukash Virus). The FBI Moneypak ransomware virus also states on the fake FBI screen that you (the computer owner) may see jail time if the fine is not paid in time.
Green Dot Moneypak cards are prepaid credit cards you can purchase at Walmart or Walgreens type stores (Moneypak card).
Please note, this occurrence is the symptom of dangerous malware called ransomware. The claims made by the FBI virus on the fake FBI page are not real. You are not in trouble with the FBI, paying the fine using Ukash vouchers and Moneypak cards will not fix this particular malware, and using an activation number to remove the FBI virus will likely initiate a response and lead to further complications.
Similar Ransomware:
Department of Justice virus, United States Cyber Security Virus, Citadel Reveton, International Police, Central Police Unit, FBI DNSChanger Virus …view all
FBI virus screen shots and updates
There are several different variants of malware that infects computer systems disguised as the FBI, and these different versions of the cryptovirus will also display different fake FBI screens. Though the FBI screens, claims, notifications, and warnings may be different, the removal steps to remove FBI viruses are essentially identical.
The first version (above) is the most popular form of the FBI virus and demands a payment of $100 while the second version (below) demands $200.
New Variant: FBI Online Agent Virus
This is the messasge displayed by the new FBI Online Agent virus:
FBI Online Agent has blocked your computer for security reason The work of your computer has been suspended on the grounds of unauthorized cyberactivity. Described below are possible violates, you have made: Article 274 – Copyright A fine or imprisonment for the term of up to 4 years. (The use or sharing of copyrighted files – movies, software) Article 183 – Pornography A fine or imprisonment for the term of up to 2 years. (The use or distribution of pornographic files). Article 184 – Pornography involving children (under 18 years) Imprisonment for the term of up to 15 years. (The use of distribution of pornographic files) (...)
New Variant: FBI Ultimate Game Card
There is a new variant of FBI malware which uses the “Ultimate Game Card pay by cash” payment system. This new Ultimate Game Card variant of FBI ransomware does not typically hijack webcam settings.
New Variant: Department of Justice – FBI Black Screen of Death Virus
New Variant: FBI Audio Virus
A new version of the FBI virus has been infecting computers without a FBI warning screen (black screen), only streaming audio stating the computer is locked by the FBI, etc. This version of the FBI virus is often referred to as the FBI song, the FBI audio virus, the Black screen virus, Black audio virus, FBI sound virus, and other loose references.
New Variant: FBI Cybercrime Division Virus
This new version of the FBI virus is referred to as the $300 FBI virus, FBI Cybercrime division virus, and International Cyber Security Protection Alliance virus.
New Variant: Computer Crime and Intellectual Property Section virus
FBI Moneypak virus: Dangers and Symptoms
Detailed below are procedures, symptoms, tactics, and dangers of the FBI virus.
- The FBI virus causes the computer system to lock, not allowing the user to access the computer’s desktop, nor access the internet.
- Once the computer is infected the user is directed to a fraudulent FBI screen.
- The fraudulent FBI page/screen/website (as with most ransomware) details an alert message that reads:
“Attention! Your PC is blocked due to at least one of the reasons specified below": You have been violating Copyright and related rights Law (Video, Music,Software) and illegally using or distributing copyrighted content, thus infringing Article I, Section 8, clause 8, also known as the Copyright of the Criminal Code of United States of America. If it is PCEU Virus then this is thus infringing Article 128 of the criminal code of Great Britain. The ransomware details that you have been viewing or distributing prohibited pornographic content (Child Pornography/Zoofilia). Thus violating article 202 of the Criminal Code of United States of America. Article 202 of the criminal provides for deprivation of liberty for two or twelve yours. Illegal access to computer data has been initiated from your PC,or you have been. Article 210 (it is 208 for PCEU Virus) of the Criminal Code provides for a fine of up to $100,000 and/or a deprivation of liberty for four to nine years. Fines may only be paid within 72 hours after the infringement. As soon as 72 hours elapse, the possibility to pay the fine expires, and a criminal case is initiated against you authomatically within the next 72 hours! (Sometimes it shows you within 2 hours or 48 hours).
Web cam control
The FBI virus and ransomware alike often control the web cameras (webcam, web cam) of computer systems they infect. When the computer user is taken to the fake FBI drive-by-download website (or the screen simply pops up), a streaming video is displayed from the users connected webcam. The ransomware virus screen or page may display the webcam as “recording”. If you do not have a web cam connected the video screen will appear blank and will still show as recording. The FBI virus and alike malware are capable of recording your through your webcam and connected audio interfaces, such as microphones and audio production equipment.
Antivirus/Anti-Malware Software malfunction/termination
The FBI Moneypak virus may cause Antivirus software to malfunction. Anti Malware and Antivirus programs can be used to scan and remove the FBI Moneypak virus but in many scenarios the infection has progressed far enough to disable removal software. There are steps around this, such as entering your system in safe mode or restoring your computer, unplugging from the internet, denying flash, using the optical disk drive option, safe mode with networking, or slaving your HDD.
This Facebook user removed FBI Moneypak malware by entering Windows in “Safe Mode With Command Prompt” and performing a restore. Instructions to perform system restores using safe mode are outlined further below.
Telephone Phishing: Fake phone calls
In some reported instances, victims have received phone calls from criminals claiming to be Microsoft employees (etc.) informing them that their computer systems has been infected with malware, etc. These phone calls are in relation to this particular crypto-virus (read more here). If you receive any calls like this, keep in mind these are not Microsoft employees (nor a realistic service), and contact the proper law enforcement depending on your geographic location (you may report criminal activity here). These phone calls are defined as “phishing” schemes and may or may not be related to the FBI Moneypak virus.
What happens if the FBI virus is not removed?
If you are infected with ransomware such as the FBI virus, your personal and private data and computer system functionality is already at a very high risk. If the infected computer is powered ON and connected to the internet, Trojans horses may have complete control of the computer system and access to every piece of stored data.
The main purpose of this ransomware is to target and scare unsuspecting victims into believing they are in trouble with a department of authority in order to willingly pay the fine stated on the prompted “alert page”, but that does not mean the infection will not hibernate (remain undetected) on an infected system in order to exploit vulnerabilities utilizing other malicious practices aside from locking the system. It has been reported that the FBI virus may collect private information while remaining in the background.
How to remove the FBI Moneypak Ransomware Virus (FBI Viruses)
Different victims of the FBI Moneypak virus will require separate removal steps due to the progress of the infection. Some users can not access the internet, nor their desktops and some still can. Since this is the case, we have outlined easy options to remove FBI Moneypak for all victims.
FBI Virus Removal Options (Ransomware)
- Malware Removal Software – Scan and remove malware
- Manual Removal (Advanced) – Remove associated files
- System Restore (Windows) Refresh/Reset (Windows 8) – Restore PC to a date and time before infection (includes different access options)
- Safe Mode With Networking – Manually remove files and/or scan and remove malware (reset proxy settings if needed)
- Flash Drive Option – Load Antivirus (AM) software to a flash drive, scan and remove malware
- Optical CD-R Option – Scan and remove malware
- Slave Hard Disk Drive Option – Scan, detect, and remove malware
Please click a removal option above to automatically scroll to the instruction below.
Removal Tips
The safest option to remove the FBI Moneypak virus by using Malwarebytes Anti-Malware software (free or paid versions), AVG, and Norton all of which have been documented to scan and remove FBI Moneypak virus(Citadel Reveton). If you can not connect to the internet but can access your desktop in “safemode” (detailed below) and install Malwarebytes (or AVG, Norton), then proceed to scan and remove the FBI Moneypak virus. If Anti Malware software is malfunctioning proceed to the “Safe Mode With Networking” option in order to correctly perform a scan or install troubleshoot software. Restoring your computer is also an easy and fast solution but may not be suitable for everyone’s needs as you will need to restore your operating system to a restore point that was created (automatically by Windows) before any signs of infection. Restoring your system can lead the the loss of recently installed applications as well (not images, documents, etc). Microsoft suggests to follow the 4th option which is to enter your computer system in safe mode with networking to scan for and remove the virus, and also suggest if internet access is compromised to reset proxy settings. We have provided all steps to do this.
*Logging in as a different user
In most cases if there are multiple accounts on your Window’s system you will be able to access the other accounts that are not infected without conflict.
If a second account has administrator rights, in some cases you will be able to remove the infection using this user. To learn more please visit the bottom of this page and view relating forum topics.
Deny flash option
The FBI Moneypak virus utilizes flash and in some cases, disabling (denying) flash can “freeze” the FBI Moneypak virus (suspend), which allows proper removal methods to be performed. Please note this is not a necessity, nor will this remove the virus. This is only an option for specific individual infections. *This may be skipped.
1. To disable (deny) flash visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html
2. Select the “Deny” radio option
3. Proceed to a removal option (detailed below): Anti malware software scan and removal or system restore.
What does denying flash do?
If you select Deny, the malicious application does not have access to your camera or your microphone. The application will continue running, but may not function as intended. Alternately, the application may inform you that it can’t continue unless you allow access, in which case you can either allow access or close the application.
Use these directions to automatically remove the FBI virus using Malwarebytes Anti-Malware software. Additional FBI virus removal software and tools are detailed below, including AVG and Symantec Norton.
1. Install the free or paid version of Malwarebytes Anti-Malware
Malwarebytes Anti-Malware Editor’s Choice
Latest versions: Malwarebytes Anti-Malware PRO, Malwarebytes Anti-Malware Free (1.70.0.1100)
Release date: 2013
2. Open Malwarebytes and run a Full System Scan by selecting the Perform full scan radio option followed by clicking the Scan button (pictured below).
3. Malwarebytes will automatically detect malware on the computer system and once the scan is complete Malwarebytes will display the malicious results. Make sure to finish the scan by selecting the malicious file and clicking the Remove Selected button.
Additional Removal Software
The software listed below are strongly suggested to remove ransomware and further protect against related intrusions.
SurfRight
$24.95 USD (1 Year) / FREELatest version: HitmanPro 3
Release date: 2013 / 3.7
Norton by Symantec Editor’s Choice
Latest version: Norton 360™ 5.0
Release date: 2013
AVG Antivirus Editor’s Choice
Latest versions: AVG Antivirus 2013, AVG Free Antivirus
Release date: 2013
Avira Antivirus
Latest versions: Premium 2013, Avira Free Antivirus
Release date: 2013
Other: Microsoft Defender (free), Microsoft Security Essentials (free)
2. Manual Removal (Advanced)
If this option does not help you locate the malicious files, skip it. Do not be alarmed if some files described below are not found in your particular infection, such as the ctfmon file.
We are going to enter your computers App Data (Application Data), which is a hidden folder with hidden files. To learn how to show hidden files click here.
1. Open Windows Start Menu and type %appdata% into the search field and press Enter.
2. Navigate to: Microsoft\Windows\Start Menu\Programs\Startup
3. Remove ctfmon (ctfmon.lnk if in dos) – this is what’s calling the virus on start up. This is not ctfmon.exe.
4. Open Windows Start Menu and type %userprofile% into the search field and press enter.
5. Navigate to: Appdata\Local\Temp
6. Remove rool0_pk.exe
7.Remove [random].mof file
8. Remove V.class
The virus files may have names other than “rool0_pk.exe” but file names should appear similar with the same style of markup. There may also be 2 files, 1 being a .mof file. Removing the .exe file will fix FBI Moneypak. The class file uses a java vulnerability to install the virus and removal of V.class is done for safe measure.
All FBI Moneypak Files:
The files listed below are a collection of what causes FBI Moneypak to function. To ensure FBI Moneypak is completely removed via manually, delete all given files if located. Keep in mind, [random] can be any sequence of numbers or letters and some files may not be found in your infection.
%Program Files%\FBI Moneypak Virus %Appdata%\skype.dat %Appdata%\skype.ini %AppData%\Protector-[rnd].exe %AppData%\Inspector-[rnd].exe %AppData%\vsdsrv32.exe %AppData%\result.db %AppData%\jork_0_typ_col.exe %appdata%\[random].exe %Windows%\system32\[random].exe %Documents and Settings%\[UserName]\Application Data\[random].exe %Documents and Settings%\[UserName]\Desktop\[random].lnk %Documents and Settings%\All Users\Application Data\FBI Moneypak Virus %CommonStartMenu%\Programs\FBI Moneypak Virus.lnk %Temp%\0_0u_l.exe %Temp%\[RANDOM].exe %StartupFolder%\wpbt0.dll %StartupFolder%\ctfmon.lnk %StartupFolder%\ch810.exe %UserProfile%\Desktop\FBI Moneypak Virus.lnk WARNING.txt V.class cconf.txt.enc tpl_0_c.exe irb700.exe dtresfflsceez.exe tpl_0_c.exe ch810.exe 0_0u_l.exe [random].exe
Kill ROGUE_NAME Processes:
Access Windows Task Manager (Ctrl+Alt+Delete) and kill the rogue FBI Moneypak process. Please note the infection will have a random name for the process [random] which may contain a sequence of numbers and letters (ie: USYHEY347H372.exe).
[random].exe
Remove Registry Values
To access Window’s Registry Editor type regedit into the Windows Start Menu text field and press Enter.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\[random].exe HKEY_LOCAL_MACHINE\SOFTWARE\FBI Moneypak Virus HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegistryTools’ = 0 HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system ‘EnableLUA’ = 0 HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Internet Settings ‘WarnOnHTTPSToHTTPRedirect’ = 0 HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegedit’= 0 HKEY_CURRENT_USER\Software\FBI Moneypak Virus HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ‘Inspector’ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FBI Moneypak Virus HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableTaskMgr’ = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protector.exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Inspector %AppData%\Protector-[rnd].exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnHTTPSToHTTPRedirect 0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\ID 4 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\UID [rnd] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\net [date of installation] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorAdmin 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorUser 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe\Debugger svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe\Debugger svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE\Debugger svchost.exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “EnableLUA” = 0
3. Restore – Recover Computer
Below we detail 3 different instructions to restore or recover a common Window’s computer.
- To learn more about Windows System Restore for Vista, XP, and 7 please click here.
- For Windows 8 refresh/reset instructions please click here.
Please also keep in mind if you have the manufacture’s boot disc that came with your computer, you will be able to perform a system restore or total system recovery by inserting the disc, tapping f8 (or your manufacture hotkey), and following the on screen instructions.
Windows Start Menu Rstrui.exe Restore
1. Access Windows Start menu
2. Type rstrui.exe into the search field and press Enter
3. Follow instructions in Window’s Restore Wizard
Start Menu Restore
Standard directions to quickly access Window’s System Restore Wizard.
1. Access Windows Start menu and click All Programs.
2. Click and open Accessories, click System Tools, and then click System Restore.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Follow the simple instructions to Restore your computer to a date and time before infection.
Safe Mode With Command Prompt Restore
If you can not access Window’s desktop, this is the suggested step. If it is difficult to start windows in safe mode; if Windows’s brings up a black screen, with “safe mode” in the four corners – Move your cursor to the lower left corner, where the Search box is usually visible in Windows Start Menu and it will come up, including the “Run” box.
1. Restart/reboot your computer system. Unplug if necessary.
2. Enter your computer in “safe mode with command prompt”. To properly enter safe mode, repeatedly press F8 upon the opening of the boot menu.
3. Once the Command Prompt appears you only have few seconds to type “explorer” and hit Enter. If you fail to do so within 2-3 seconds, the FBI MoneyPak ransomware virus will not allow you to type anymore.
4. Once Windows Explorer shows up browse to:
- Win XP: C:\windows\system32\restore\rstrui.exe and press Enter
- Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter
5. Follow all steps to restore or recover your computer system to an earlier time and date (restore point), before infection.
More System Restore Links:
- http://botcrawl.com/how-to-restore-microsoft-windows-vista-microsoft-windows-xp-and-microsoft-windows-7/
- http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions
4. Safe Mode With Networking
For users needing access to the Internet or the network they’re connected to. This mode is helpful for when you need to be in Safe Mode to troubleshoot but also need access to the Internet for updates, drivers, removal software, or other files to help troubleshoot your issue.
- This mode will also bypass any issues where Antivirus or Anti Malare applications have been affected/malfunctioning because of the FBI Moneypak infection’s progression.
The plan with this option is to enter your computer in “safe mode with network” and install anti-malware software. Proceed to scan, and remove malicious files.
1. Reboot your computer in “Safe Mode with Networking”. As the computer is booting (when it reaches the manufacture’s logo) tap and hold the “F8 key” continuously to reach the correct menu. On the Advanced Boot Options screen, use your keyboard to navigate to “Safe Mode with Networking” and press Enter. Shown below.
- Make sure to log into an account with administrator rights.
The screen may appear black with the words “safe mode” in all four corners. Click your mouse where windows start menu is to bring up necessary browsing.
2. There are a few different things you can do…
- Pull-up the Start menu, enter All Programs and access the StartUp folder.
- Remove “ctfmon” link (or similar).
This seems to be an easy step in removing the FBI virus for many users. If you are interested in learning about ctfmon.exe please click here.
Now, move on to the next steps (which is not a necessity if you removed the file above but provides separate options for troubleshooting).
3. If you still can’t access the Internet after restarting in safe mode, try resetting your Internet Explorer proxy settings. These 2 separate options and following steps will reset the proxy settings in the Windows registry so that you can access the Internet again.
How To Reset Internet Explorer Proxy Settings
- Option 1
In Windows 7 click the Start button. In the search box type run and in the list of results click Run.
In Windows Vista click the Start button and then click Run.
In Windows XP click Start and then click Run.
Copy and paste or type the following text in the Open box in the Run dialog box and click OK:
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f
In Windows 7 click the Start button. In the search box type run and in the list of results click Run.
In Windows Vista click the Start button and then click Run.
In Windows XP click Start and then click Run.
Copy and paste or type the following text in the Open box in the Run dialog box and click OK:
reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
Restart Internet Explorer and then follow the steps listed previously to run the scanner
- Option 2
Launch Internet Explorer. In Internet Explorer go to: Tools->Internet Options->Connections tab.
Click Lan Settings button and uncheck the checkbox labeled Use a proxy server for your LAN. Click OK.
4. It is now recommended to download Malwarebytes (free or paid version) and run a full system scan to remove FBI Moneypak malware from your computer if you do not have this application on your system.
5. Flash Drive Option
- Turn off your computer system and Unplug your internet connection
- Turn the machine back on (In some cases the virus can only open if your machine is plugged into the internet)
- On another (clean) computer, download Malwarebytes or your preferred removal program and load the Mbam-Setup.exe (or similar) file onto the flash drive
- Remove the flash drive from the clean computer and insert it into the affected machine, proceed to install Malwarebytes (etc) using the setup file located on the flash drive.
- Run a full system scan, Malwarebytes will find and eradicate malicious files
- Restart your machine
- Place a blank CD-R into your CDROM drive
- Download and place Microsoft Defender or your prefered removal program onto the blank CD-R
- Restart your computer and boot from CD
“You may need an old school keyboard (not the USB, but the PC connector type) since the virus delays the USB startup. The Defender will clean your PC in totality. This virus is somehow complex, but is no match for Windows Defender. After the scan is complete, run again a full scan without a restart.”
7. Slave Hard Disk Drive Option
If you are having complications with Anti-Malware software a suggestion would be to slave your HDD, then proceed to scan. You will need a second operating computer and tools to remove your hard drive. *Please note this may be difficult for some users and there are other options to scan your hard drive during complications. This is a common practice for local computer technicians.
- Remove the Hard Disk Drive from your computer.
- On the circuit board side of your HDD set the drive to “slave”.
- Connect the slave drive to an unaffected computer.
- Scan the slave drive, and proceed to remove any malware on the drive. Make sure to scan each user account.
- Reconnect the HDD to your original computer.
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FBI Moneypak virus removal
I have been hit twice now with FBI virus and am using malwarebytes this time . I used an old Kaspersky disk first time to remove the virus, but got it again after the 30 day trial.The only way I could get the computer to clear the white screen was to tap the power button quickly then x out the close program prompt. This doesn’t remove the virus but frees up the computer till you restart or it pops up again after leaving on. System restore did not work on this version either time. I am confident this software will work but don’t want to wait at the computer for full scan to finish. I hope the”Button Tap” will help someone else. I stumbled onto the idea out of sheer frustration.
Just had this FBI Moneypak Virus pop up on me tonight… Logged on to my computer, and then all of a sudden I was smacked with an incredibly startling notice. I was trying to figure out what I had done wrong haha. After finding this post, I was able to start safe mode and download the Malwarebytes Anti-Malware software. It’s scanning now, and has already found 32 infected objects! I have a Lenovo Thinkpad (Windows 7), and I want to make sure this dilemma gets resolved. Is there anything else I may need to do to clear this up?
Thanks for the assistance!
Just finished the Malwarebytes scan and deleted all the infected files… Thanks for your help and assistance botcrawl.com!! You guys are awesome!!!
I have Windows vista and did rebooted in safe mode with networking. Then did a system restore. Worked liked a charm! Thank botcrawl!
I had to hook my hdd up to my dad’s computer and had it scanned with MalewareBytes. My computer worked normally after that, but I did a second scan with AVG just to be sure and it caught a few more trojans. One file was named wij1b.bat and now on startup I get a RUNDLL error saying that wij1b.bat could not be found. I found a file in my documents and settings\all users\application data folder (where it said the .bat file should be) and found another file called b1jiw.pad. Are these part of the virus and how would I make RUNDLL stop trying to load it?
Finally got rid of this thing tonight. The newest version of this was tough. Been working on removing it for 4 days. Finally the latest update of HitManPro did the trick. I think had to fix some file extension settings after the virus was gone. I couldn’t open ANY .exe file. That was the easiest part thanks to Microsofts FIX-IT. I’ll be more careful next time. Learned a good lesson.
I almost fell for this!…I thought I had unknowingly stumbled on an illegal site….I about cried thinking I had to come up with 300 dollar in three days!…..
Why didnt my firewall and Mcafee antivirus stop this?
Amazing!!!! So glad I didn’t have to punish my brother in law…and he was too. You guys are wonderful and saved us alot of money
Thank you soo much for your help with this virus, This thing attacked my 13 year old sons computer. Scared the crap out of him, he thought he had done something wrong. I got his computer back by using the safe mode with command prompt restore option and am now running malware bytes and a full virus scan on it.
how can you remove it using remote control? I remote in to my customer’s PC but i’m unable to do anything, like CTRL ALT DEL etc. Customer does not know how to press F8 upon bootup. =/
Used the safe mode restore….worked perfectly…thank you.
Thanks for this great article! I used safe mode and restored my system and used malwarebyte to scan it through and it was OK today. Best regards!
i did something idk if its listed here but this was my second run-in with the virus so since I have windows8 I used some sort of reset? anyways I wiped my whole computer clean. EAT THAT YA —-ing VIRUS
Thank you, the refresh/reset options are a great solution for Windows 8 Operating Systems: http://botcrawl.com/how-to-refresh-and-reset-windows-8-operating-systems/
That’s what I’m in the process of doing right now. This blows. I had like 4000 songs on there too:(
A system restore and refresh will not delete your songs. A system recovery and reset will. =)
When I first saw this I was stunned. I wasn’t looking at anything wrong, but it locked the computer up pretty good.
I luckily logged off, and then on to my wife’s user and did the system restore just hoping. I have done this for the 4th time today, so either it is getting spread a lot or I still have it – but my point is to have everyone set-up at least one additional user account, for at least this purpose.
“Safe Mode” Worked perfectly! Ty
Thank you a lot! This happened to my child’s computer, and she was crying and scared! On her computer it had a different picture, but she thought it was real.
Stupid mugu trick. These Nigerian idiots will try anything to con you.. They figure the 419 is not working anymore. The dating scams are getting clobbered so some stupid hack come up with this. Remember no law enforcement official will ever block your computer and demand a ransom (your entitled to due process of law) If there is a real problem they will visit you personally and have to present a search warrant. (a judge will not issue that unless there is hard evidence that a crime may have been committed)
I don’t know if the malicious info or whatever is actually gone from my computer BUT it indeed worked! My laptop is back to normal and the FBI fake thing is now gone from my eyes.. or sight or something. I am not too sure if it’s fully gone though. I used a scan thing like for to scan for affected programs.. and then yeah.. I thought Norton still could be a little helpful, even though I had to renewal my uh membership? Anyways, thank you so much for saving my life. I could’ve done suicide.. yeah, weird but I have been teased and tortured enough. (Not like hurting others kind of torturing)
I MUST TELL EVERYONE I KNOW WHO HAS THIS TROJAN THING ABOUT THIS SITE NOW!
Your life will get better if you keep working at it.
No need to suicide.
Your guys team was the first to investigate and publish removal instructions about this ransomware and you guys are still the best. Thanks for the hard work!
Awesome guys. Thank you. Did the safe mode command prompt, thanks so much.
Thank you! So helpful!
I know very little about computers…but this might help others. I have 2 HD with 2 OS.After infected C: drive boot, I booted with secondary F: and installed malwarebytes with thumb drive. I scanned the C drive and could not locate the virus…BUT…i did not realize when I booted with my old F: drive it reshuffled drive identifiers….so I did locate virus when I scanned the new F: drive which was the C: drive from my infected boot…….DUMB on my part…wasted several hours
I got hit with the FBI Moneypak virus this afternoon. I was able to do a system restore by tapping F11 on my HP Computer when the computer started up. After the system restore was done, my computer was back to normal, and I also scanned my hard drive with Norton to make sure I was OK. I was really worried that the virus was real, and the FBI were going to arrest me within 72 hours! Glad it wasn’t real after all.
right!? Jegus it was frightening!!! I was trying to get on my grandma’s computer for a health project and all of a sudden: YOUR COMPUTER IS BLOCKED >_>
Thanks…this worked!!!
My laptop has been hit with what I assume is another update of this virus, it claims to be from the US Dept. of Justice, it demands $450 on a moneypak within 48 hours. It’s really frightening, especially when you have no idea what you did to incur this type of intrusion
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Wow thank you for helping me remove the virus. I think you guys did a great job explaining.
Thank you so much. You are a life saver
ILOVE YOU !!!
Can they access all my information in my computer? if so, what should I do? I really don’t know anything about computer. Thanks
I have this virus infected my computer too. I have many important information (like bank acct and SSN on some documents) saved in my document folder. Wonder if the hacker really take all information?
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Thank you so much guys. I really appreciate this information. If it wasnt for this I would have taken a zero on an important assignment for school. Seriously thank you so much
Great solution,
Got stuck with FBI virus and didn’t know what to do. This helped so much and worked like a charm the first time. I used the safe mode with command prompt. I have a windows 7 computer and used the browser C:\windows\system32\rstrui.exe. They aren’t kidding about typing in explorer as soon as it appears. May want to pay attention to see when this comes up because after 3 seconds you have to restart. To get my computer into safe mode I had to force shut down by taking the battery out of the laptop. Great trick and it is simple.
I had opened up my “Task Manager” and started ending processes until it went away. I started with processes that looked out of place and left the others alone (of course).
I came upon one labeled as “euhzwbbp.exe” and when I ended that process, it disappeared.
Hope this helps!
Thank you so very much for this information. I’m currently on bed rest
and need my computer to stay connected to the outside world. This article saved my sanity.
You’re very welcome. Glad we could be of help!
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Thank you so much with your help I fixed my computer:-)
If you can get to Safe Mode on your windows 7; system restore fixed it in about 10 minutes. Thanks to whomever posted all those tips, I finally got it to work after unplugging my pc for 30 mins.
Big thanks to the authors. Everything seems to be back to normal. Very much appreciated!
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Coolest website in the world. Thank you so much guys!
I just ran into this program and boy was it a pain in the @ss. First off, it looks like the hacker has now adapted. If I go into safe mode, the computer will restart by itself soon after. Not to be defeated, I ran “windows in safe mode while opening command prompt” instead. I then went to “C:\Users\[your name]\AppData\Roaming” where I found 2 files, skype.dat and skype.ini. So, I deleted them both. I’m glad I don’t use skype since it would have blown right past me. To be on the safe side, I also went to “C:\Users\Ross Chan\AppData\Local\Temp” and did a del * there before restarting.
Voila! Virus gone. I them proceeded to do a system restore and scan. Hope this helps for anyone else having this problem, and don’t let the hackers win!
Thanks a lot!! It works!! Go to “windows in safe mode while opening command prompt” and type “cd C:\Users\[your name]\AppData\Roaming”, then type “dir”, I found those 2 files, skype.dat and skype.ini. Type “del filename” and ENTER!! Restart the computer and run AVG. Everything back to normal!
Thank you! There should be an award for people like you
Thank you so much !!! The Safe Mode With Command Prompt Restore worked for me !! THANK YOU
Worked for me as well. Thank you everyone!
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Thank You! I did the system restore and my computer is now working, am gonna scan the whole computer with AVG just to make sure everything is fine. Thanks again for all your help.
You all deserve a medal! Worked first time! Using avg now to make sure everything is good!
Thanks Guys!!!!
thank u for all ur help, i followed ur instuctions and got rid of the fbi ransomware. i would love to find out who is putting this virus out and punish them. thasnk u again u saved me from having to reinstall windows 7