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How to remove (Virus Removal Guide)

What is,, Resoft? (Smartbar developed by Resoft, etc.) is potential malware or a PUP, categorized as a browser hijacker. Users infected with Snapdo redirect to the search engine and other websites. Software used to support the search engine particularly bundle with additional software, including malware, and other PUPs like Protected Search.

Search Snap Do Virus and other websites such as use browser add-ons, browser helper objects (BHOs), and extensions to attach to Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer.

Is, safe?

No,,, and all Snap-Do/Resoft products, services, associates, and links are not safe. – Reosft products and websites (used with or without consent) gather, track, and trace personal and browser information similar to how spyware operates. Resoft and associated Resoft products and websites provide this information to third parties (adware) which can produce malicious and/or unwanted advertisements.

Even visiting and can lead to malicious downloads without consent. These downloads include multiple and malicious internet browser add-ons, extensions, and toolbars (provided by Conduit malware) like DVDVideoSoftTB, General Crawler, and Save Valet.

Snap Do Download Multiple Files
Removing,, Smartbar., and other Resoft products is strongly recommended for the privacy and safety of you, your family, friends, and computer.

What personal information does – Resoft gather?

When you use Resoft Products voluntary or involuntary, they will collect the following information: Copied and pasted from’s privacy policy (edited).

1. The Internet domain and IP address from which you access the Resoft Products. (Your location, ID, etc.)

2. Screen resolution of your computer monitor (display).

3. The date and time you intentionally or unintentionally accessed Resoft products.

4. The page you are visiting with the Resoft Products (with or without knowledge of using Resoft products,

5. If you willingly or unwillingly linked to a Resoft website from another referring website, the address of that website.

* By using the Resoft Products, you are consenting to have your personal data transferred to and processed both within and without the United States of America.

* By using the Resoft website, you agree to the preceding uses of your information in this way by Resoft.
What are the hijacker symptoms of Resoft and
  • simultaneously hijacks internet browser settings for Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer. If these internet browsers are installed on your computer you must remove from all of them.
  • installs malicious and/or unwanted add-ons, extensions, and/or toolbars:,, DVDVideoSoftTB, General Crawler, Save Valet, etc.
Remove Snap Do Toolbar Exension
  •  changes the default search engine to, or other feed based URLs which can not be manually removed until deletion using Window’s Uninstaller is successful. (There is no “X” next to the search settings as there is with Twitter in the image below)
Remove Snap do search settings
  •  changes the homepage (start up page) to, based sites, or other feed based URLs and websites.
Remove Homepage
  • redirects inputted web searches and URLs.

How to remove malware (Hijacker)

  1. Automatic removal instructions - Automatically remove malware using reputable software
  2. Manual removal instructions - Instructions and tips to manually remove
  3. For Tech Support - Call 1-888-879-0084 and they will kindly assist you with removing this infection

1. Automatic removal instructions ( malware) has become more difficult to remove than when it was first introduced. In cases where seems impossible to remove, use the instructions below to automatically remove malware and the search engine from your computer and internet browser using capable and reputable software.

Malwarebytes Anti-Malware

1. We highly recommend writing down the toll free number below in case you run into any issues or problems while following the instructions. Our techs will kindly assist you with any problems.

if you need help give us a call

2. Install the free or paid version of Malwarebytes Anti-Malware.

Purchase   Download

3. Once Malwarebytes is installed, run the program. If you are using the free version of Malwarebytes you will be prompted to update the database, make sure to do so.

4. On the first tab labeled “Scanner” select the Perform full scan option and click the Scan button to perform a full system scan. Malwarebytes will automatically detect malware infecting the computer system.

Malwarebytes Perform Full Scan

5. Once the malware scan is complete, Malwarebytes will prompt a notice stating malicious objects were detected. Select the malicious objects and click the Remove Selected button to completely remove the malicious files from your computer (the image below shows a file that is NOT selected).

Malwarebytes Gadgetbox


CCleaner can be used to automatically repair internet browser settings, start-up settings, or uninstall stubborn software.

1. Install the free or paid version of CCleaner by Piriform.

CCleaner Analyze Cleaner

2. Navigate to Cleaner > Windows/Applications and click the Analyze button. Afterwards, click the Run Cleaner button on the bottom right of the program interface.

CCleaner Startup

3. Next, navigate to Tools > Startup and search through each tab starting from windows, internet explorer, etc., all the way to Content Menu, for additional suspicious entries and click Disable and Delete once anything is found.

4. To automatically uninstall, navigate to the Uninstall tab and search for Snap do in the list of installed programs. Double click the program to uninstall it.

2. Manual removal instructions ( malware)

The instructions below detail how to manually renomve malware from your computer and internet browser using general proceuders.

The first step you must always take in removing and related malware is to uninstall the application. If this is not done first, removing the intial browser attachment may be difficult.

How to Uninstall

The video below shows an example of the removal steps (steps below video).

1. Navigate to Control Panel > Uninstall a Program (Window’s Uninstaller)

Uninstall a Program

2. Find the application from the list or programs and click Uninstall (right click, or highlight and select Uninstall). Please keep in mind, may install a standalone program to a computer, bundle alongside third-party programs, or bundle inside third-party programs. Uninstalling third-party software often stops your browser from redirecting to the search engine.

Uninstall Snapdo Malware

3. After you select uninstall you will be prompted to “close all internet browsers”, click Yes.

Uninstall Snap Do Application

4. You will be promoted again to change your Home Page and default Search provider to the “old settings” (Your normal, safe settings), click Yes. If another prompt appears which states your settings could not be found, etc, that is okay. You will just not have a set up homepage, but may have to delete the additional search engine settings (described below).

Smartbar Browser Homepage Settings

5. After complteely removing from your computer, if necessary search for the executable application installer (self- exractor) file Smartbar.Installer.Mini and delete this file. This file is commonly found in the “Downloads” folder.

Smartbar Installer Mini Virus

Remove add-ons and extensions bundles with many malware add-ons and extensions. Removing all of them is necessary from each internet browser installed on your computer.

  • In Google Chrome click the wrench icon, navigate to Tools > Extensions and remove any malicious extension from the list.
  • In Mozilla Firefox navigate to Tools > Add-ons > Extensions and remove all malicious extensions.
  • In Microsoft Internet Explorer navigate to Tools > Manage add-ons and remove all malicious add ons.

Manually repair search engine settings

Incase settings are still malformed, due to third party malware, or please follow the directions below to Delete Additional Search Engines, Remove Malicious Extensions, and Repair Home Page Settings.

Remove default search engine

It’s common for internet browser settings to not change back to normal after removal. If removal from your computer system is a success you will be able to remove addional search engine settings. These malicious “additional” search engines may be from ,, or other malicious additional search engines.

  • In Google Chrome, click the wrench icon and navigate to Settings > Manage search engines… click the X next to any suspicious search engines including and/or conduit manufactured search engines.
  • In Mozilla Firefox, click the small search magnify glass near the search box (not url/search field) and click “Manage Search Engines…”. Remove any suspicious search engines from the list by highlighting the selection and clicking remove.
  • In Microsoft Internet Explorer navigate to Tools > Manage Add Ons and remove the malicious search engine from the list.
Remove from home page
  • In Google Chrome click the wrench icon and navigate to Settings. Click “Set pages” under the On startup option. Remove any malicious websites and replace with your preferred URL.
  • In Mozilla Firefox navigate to Tools > Options. Under the General tab remove any malicious URL from the “Home Page:” field and replace with your preferred home page.
  • In Microsoft Internet Explorer navigate to Tools >Internet Options. Remove any malicious URLs from the Home Page field and replace with your preferred URL.
Remove browser shortcut
  1. Find the shortcut of particular browsers (IE, Firefox, Chrome) in all locations of the computer, including but not limited to the desktop;
  2. Right click and find “Option”;
  3. Delete in “Target” field of on the “Shortcut” tab.


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81 replies to “How to remove (Virus Removal Guide)

  1. Dougie

    i found this on another website and its something that is left out of this guide and was driving me crazy

    in firefox, snapdo will open its own search page in a new tab and none of the malware software will fix this, however. go to the “about:config” page (without the quotes) firefox will say something about voiding your warranty but click the button to continue.
    once on the page find the line that is labeled “browser.newtab.url” and right click on it, select modify, this will give you a dialogue box which will allow you to set whatever web page you want as your new tab page. if you want the firefox thumbnail page of recently used sites then set this to “about:newtab” (without the quotes)

    hope thats usesfull :)

  2. HijackedBySnapDo

    Thank you so much for this tutorial. Was extremely helpful and helped me make sense of an increasingly frustrating situation. Thanks again!

  3. Peter Slingsby

    I run windows 8 on my laptop, chrome is infected with Snap-Do. I cannot find any reference to snap-do in programs or reg-edit. I have purchased Malware bytes and have performed a thorough search of the computer and H-Drives-backups to no avail. I have uninstalled chrome and reloaded — still the same. One thing I did notice, I fired up the computer one time without turning the wireless net on and a name came up in the web search box at the top of the screen ‘feed snap-do . com’ came up when I tried to access chrome?? would the malware only be coming in when I try and fire up Chrome?
    explorer appears to be unaffected by snap-do.
    hope you can help

      1. Sean Doyle Post author

        I am not sure of the issue you are referencing to.

        Though it is boldy simple: You must uninstall software that is causing unwanted symptoms.

        Look through your Control Panel for unwanted software and uninstall any if found. If you do not find any software to remove (which I doubt – It’s there) I recommend to search in C: > Program Files for a folder that represents software you are not familiar with. If you find unfamiliar software, go into the folder and click the uninstall.exe file to remove the software.

        Freeware and shareware, or free software you downloaded online might be the culprit.

        You may also want to check your browser shortcuts by right clicking the browser’s icon and making sure they are not set to, etc.

        Another very simply solution is to use the instructions in this article for the free or full version of CCleaner by Piriform.

    1. ram

      first see if you have a program called Protector it’s by the publisher Conduit. I have this same problem. I’ve read online it’s getting harder and harder to track its source and this surely is true! I’ve tried everything. I just uninstalled the program so hopefully it will work

  4. Anonymous

    Thank you so much for the help!!!! It was an amazing explanation!!!! I thought I could not done it by myself at all but your instructions were amazing!

  5. Anonymous

    Sometimes it is also installed as QUICK SHARE..
    (1) Uninstall program
    (2) Scan registry for issues with CC CLEANER

    that’s it..

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