How to remove Ranscam ransomware

Ranscam ransomware is a fake encryption virus that deletes the files on your computer. Ranscam ransomware will restrict access to certain files and save a ransom note inside various file folders. The computer virus may also replace Windows desktop background with an image of a ransom note. The ransom note claims that the Ranscam virus has encrypted files on your computer and you must pay a ransom via Bitcoins in order to unlock your computer and decrypt your files. However, as previously stated, the ransomware will delete the files. It will not encrypt your files and paying the ransom fine will not help you recover your deleted files.

Ransom note:

You must pay 0.2 Bitcoins to unlock your computer. Your files have been moved to a hidden partition and crypted. Essential programs in your computer have been locked and your computer will not function properly. Once your Bitcoin payment is received your computer and files will be returned to normal instantly.

ranscam ransomware recuva

It is not suggested by the professional cyber security community to pay ransomware authors. But don’t be alarmed; You can use programs like Shadow Explorer, PhotoRec, or Recuva to restore encrypted and deleted files. The guide on this webpage will help you recover your deleted files using Recuva and remove malware from your computer using reputable security programs. All programs recommended in this guide are completely free to use and we do not make a commission if you use them. You do have the option to purchase the programs to unlock more features, including real-time protection against ransomware like this one.

Aliases: Ranscam virus, Ranscam ransomware

botcrawl icon Ranscam Removal Guide

1. Download and Install Recuva by Pirform.

download recuva

2. Run the program and start the Recuva Wizard.

3. Select All Files and click Next.

4. Select a file location. Click I’m not sure to search everywhere on your computer.

5. Click Start.

6. Select All Files with your mouse and click the Recover button. If you cannot restore your files with Recuva we recommend to try using Shadow Explorer to restore your files.

7. Download and Install Malwarebytes Anti-Malware software to detect and remove malicious files from your computer.

download malwarebytes

buy now button

8. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.

9. Once the Malwarebytes scan is complete click the Remove Selected button.

10. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if promoted to do so.

11. Download and Install HitmanPro by Surfright to perform a second-opinion scan.

download hitmanpro

12. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may chose to create a copy or perform a one-time scan.

13. Once the HitmanPro scan is complete click the Next button.

14. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.

15. Click the Reboot button.

16. Download and Install CCleaner by Piriform to cleanup junk files, repair your registry, and manage settings that may have been changed.

download ccleaner

buy now button

17. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.

18. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.

19. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.

Ranscam files
!Where_are_my_files!.html
%AppData%\Microsoft\Windows\Start Menu\Programs\Startup\x.vbs
%AppData%\bg.jpeg
%AppData%\files.txt
%AppData%\keys.dat
%UserProfile%\Ranscam\[ransomware_exec].exe
Ranscam registry entries
HKCU\Software\Ranscam\
HKCU\Software\Ranscam\AESFORUPRIVATE
HKCU\Software\Ranscam\UPRIV
How to stay protected against future infections

The key to staying protected against future infections is to follow common online guidelines and take advantage of reputable Antivirus and Anti-Malware security software with real-time protection.

Real-time security software

Security software like Malwarebytes and Norton Security have real-time features that can block malicious files before they spread across your computer. These programs bundled together can establish a wall between your computer and cyber criminals.

download norton security
Common Online Guidelines

  • Backup your computer and personal files to an external drive or online backup service
  • Create a restore point on your computer in case you need to restore your computer to a date before infection
  • Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
  • Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
  • If you plan to download and install freeware, open source software, or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
  • Avoid torrents and P2P clients
  • Do not open email messages from senders you do not know
Helpful Links