Home › Forums › Security Center › Guides and Tutorials › Creating A New User Account Using Safe Mode with Command Prompt Tagged: antivirus, FBI virus This topic contains 0 replies, has 1 voice, and was last updated by Sean Doyle 2 years, 8 months ago. Viewing 1 post (of 1 total) Author Posts February 2, 2013 at 10:41 pm #21507 Sean DoyleKeymaster The process below is an additional and simple solution to remove ransomware related to the FBI virus. 1. Reboot your PC. As the system is booting, tap the F8 key to access the correct menu. Using the keyboard navigate to the Safe Mode with Command Prompt option and press Enter. 2. In command line type in Explorer and press Enter (Please note, in some cases you only have 3 seconds to type explorer or you may have to attempt this several times). 3. Navigate to Control Panel > User Accounts (User Accounts and Family Safety > Add or remove user accounts > Create a new account) > Manage Accounts > Create new a account. 4. Give the new user administrator rights. 5. Reboot the PC and login as the new user. 6. Download, Install, Update and Run a full system scan using Malwarebytes Anti-Malware (Perform full scan). 7. Another suggesting after using Malwarebytes is to download and Install Avast! Antivirus. 8. In Avast, schedule a boot scan and reboot your computer system. 9. Let Avast boot scan “Move all to chest” when prompted and wait for the scan to complete. 10. Your computer should be clean. If you have any issues with this method please feel free to reply to this topic or leave a comment here. Author Posts Viewing 1 post (of 1 total) The forum ‘Guides and Tutorials’ is closed to new topics and replies.