How to remove Cryptowall virus (Removal Guide)

What is CryptoWall Ransomware?

The CryptoWall virus (also known as Cryptowall Decrypter or Cryptowall Software) is dangerous malware categorized as ransomware that was developed my the makers of CryptoDefense ransomware. The CryptoWall virus infects and encrypts files on the Microsoft Windows Operating System including Windows XP, Windows Vista, Windows 7, and Windows 8.

cryptowall virus removal

When infected with the CryptoWall virus, this ransomware will leave DECRYPT_INSTRUCTION.txt, DECRYPT_INSTRUCTION.html, and DECRYPT_INSTRUCTION.url files in folders that it encrypts and will redirect a user to a website that suggests to make a payment estimated around 500USD/EUR using Bitcoins in order to retrieve a key to decrypt files.

GIF and TXT files that download alongside the CryptoWall virus will also contain instructions to access a fraudulent payment website that pay the fake ransom. The CryptoWall payment site is located on the Tor network and you can only make the payment in Bitcoins.

Please note, this is malware and you are not in trouble with any government institutions.

If you are infected with CryptoWall malware do not pay the fine and do not click any links or available navigation buttons!

The message displayed on the common CryptoWall screen is listed below:

Decrypt service
Your files are encrypted.
To get the key to decrypt files you have to pay 500 USD/EUR. If payments is not made before [date] the cost of decrypting files will increase 2 times and will be 1000 USD/EUR Prior to increasing the amount left: [count down timer]
We are present a special software - CryptoWall Decrypter - which is allow to decrypt and return control to all your encrypted files. How to buy CryptoWall decrypter?
1.You should register Bitcoin waller
2. Purchasing Bitcoins - Although it's not yet easy to buy bit coins, it's getting simpler every day.
3. Send 1.22 BTC to Bitcoin address: 1BhLzCZGY6dwQYgX4B6NR5sjDebBPNapvv
4. Enter the Transaction ID and select amount.
5. Please check the payment information and click "PAY". All files including videos, photos and documents on your computer are encrypted by CryptoWall Software. Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key. The single copy of the private key, which will allow you to decrypt the files, located on a secret server on the Internet; the server will destroy the key after a month. After that, nobody and never will be able to restore files. In order to decrypt the files, open your personal page on the site and follow the instructions. If is not opening, please follow the steps below: 1. You must download and install this browser 2. After installation, run the browser and enter the address: rj2bocejarqnpuhm.onion/XXX 3. Follow the instructions on the web-site. We remind you that the sooner you do, the more chances are left to recover the files. IMPORTANT INFORMATION: Your Personal PAGE: Your Personal PAGE(using TorBrowser): rj2bocejarqnpuhm.onion/XXX Your Personal CODE(if you open site directly): XXX *Information provided by:

As you can see this message is primarily used to frighten victims of this dangerous computer infection.

If you paid the fine please contact your credit card or bank institutions to dispute charges and receive further safety instructions.

How does CryptoWall virus get onto a computer?

The CryptoWall cryptovirus infection can be contracted via suspicious downloads including freeware, shareware, codecs, torrents, and more, and is also promoted in malicious advertisements and search results.

The CryptoWall virus may be present in exploit kits and may gain access via trojan horses hiding on malicious websites.

   Green Arrow Bullet   How to remove CryptoWall virus

  1. CryptoWall removal software (Automatic removal) – Detect and remove CryptoWall ransomware
  2. System Restore – Restore PC to date and time before the CryptoWall malware infection
  3. For Tech Support – Call 1-888-879-0084 and they will kindly assist you with removing the CryptoWall computer infection

1. CryptoWall virus removal software

1. We highly recommend writing down the toll free number below in case you run into any issues or problems while following the instructions. Our techs will kindly assist you with any problems.

if you need help give us a call

2. Install the free or purchase the full version of Malwarebytes Anti-Malware software.

Purchase Download

3. Once Malwarebytes is installed, run the program and update the database if needed.

remove with malwarebytes

4. On the Dashboard click the large green Scan Now button.

5. Once the malware scan is complete, Malwarebytes may state that potential malware or malware was detected. Click the Apply All Action button.

6. If files were quarantined, visit the History section and remove all files in the Quarantine selection.

2. System Restore

System Restore is an easy solution to restore an infected computer to a date and time before it became infected with the CryptoWall computer virus. To learn more please select a link below:

Windows Recommended Restore And Choose A Restore Point

CryptoWall virus removal tips:

If the CryptoWall virus is difficult to remove there are several steps you can use to troubleshoot the removal process:

User accounts

Ransomware often infects 1 user account on Windows systems at a time. Here are some tips to remove ransomware by using different user accounts.

  • Log into an account not affected by malware (with administrative rights) and perform a scan with reputable software to detect and remove malware.
  • You can also delete the infected account.
Denying flash

Some variants of ransomware use flash and symptoms of the infection can be halted by denying flash via Macromedia’s real-time options. To learn more and deny flash please visit:

Troubleshoot internet/network issues

Safe Mode With Networking can be used to access the Internet for updates, drivers, removal software, or other files if internet and network connectivity is compromised.

Sean Doyle

Sean Doyle is a tech author and engineer with over 20 years of experience in cybersecurity, privacy, malware, Google Analytics, online marketing, and other topics. Sean's content has been featured in numerous publications.

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